Jobs at RealPage, Inc.

Leads a Tier 3 technical support team for an IoT smart building platform. Oversees escalations, support operations, incident resolution, system certification, production readiness, operational metrics, and continuous improvement. Provides technical direction on networks, wireless technologies, connected devices, cloud services, and integrations. Recruits, coaches, and evaluates team members while collaborating with Product, Engineering, Infrastructure, Project Management, and customer-facing teams to resolve issues and improve platform reliability.

Develop and optimize fraud policies, rules, thresholds, decision logic, and monitoring controls across payment and onboarding workflows. Analyze fraud patterns and strategy performance using advanced SQL and analytical methods, evaluate losses and customer impact, and recommend risk controls. Partner with fraud operations, data science, product, engineering, compliance, legal, and payment teams to implement improvements, investigate emerging typologies, and communicate findings to leadership.

Advises multifamily property management customers on revenue management strategies, pricing recommendations, system parameters, and operational performance. Builds client relationships, supports platform adoption, coordinates technical and product feedback, manages multiple projects in Salesforce, and communicates financial results, leasing velocity, and market conditions. The role also partners with internal teams to resolve issues, prioritize enhancements, and improve customer satisfaction.

Provides strategic revenue management and operations advice to RealPage customers. Responsibilities include configuring revenue management solutions, reviewing pricing recommendations, advising on parameters and model questions, analyzing performance and financial results, supporting product adoption, coordinating implementations, managing projects, reporting to senior leadership, and mentoring junior advisors. The role requires multifamily property management or revenue management experience, strong communication and analytical skills, and familiarity with property management software.

Leads technical data and analytics implementations for clients using Lumina Connect and RealPage data products. Owns project plans, requirements, integrations, connectors, data validation, testing, troubleshooting, documentation, training, and client handoff. Advises customers on connecting data to warehouses, BI tools, and analytics platforms while coordinating with Product, Engineering, Support, Sales, and Account Management. Improves implementation processes, reusable documentation, automation, and delivery quality.

Leads the AI strategy and roadmap for RealPage’s renter’s insurance portfolio, owning revenue, enrollment, persistency, customer experience, and P&L outcomes. Builds and manages a product management team, establishes prioritization and execution processes, negotiates roadmap commitments with the Lumina AI platform, represents customer needs, and presents strategy, risks, investments, and performance to executives. Requires substantial product leadership experience in AI and regulated or platform-dependent environments.

Owns product vision, strategy, roadmaps, requirements, and backlogs for multifamily SaaS product offerings. Leads process modeling, feature definition, acceptance criteria, dependency management, maintenance triage, and product demos. Coordinates multiple Scrum teams, prioritizes workstreams, reviews technical solutions, and engages customers through discovery and user groups while partnering globally with engineering.

Responsible for acquiring new customers, expanding existing accounts, managing sales funnels, and achieving revenue quotas within an assigned territory. Conducts prospecting, consultative selling, executive presentations, web-based demonstrations, and client relationship management. Partners with Sales Engineers, follows up on implementations, attends industry events, and develops opportunities through calls, email, and social selling. Requires field activity and travel of up to 40%, including occasional overnight and weekend travel.

Manages customer relationships and advises multifamily clients on AI revenue management configuration, platform adoption, performance optimization, and portfolio yield improvement. Analyzes financial, leasing, behavioral, and market data; presents recommendations to stakeholders and executives; coordinates implementations; tracks projects in Salesforce; identifies expansion opportunities; and provides product feedback. Requires collaboration with Customer Success Managers, executive relationship management, professional presentations, and up to 20% travel.

The Senior Product Manager owns the technical product roadmap for screening solutions, translating client and business needs into prioritized requirements, user stories, release plans, and test cases. Responsibilities include analyzing data pipelines and performance using SQL, assessing technical risks, coordinating releases across engineering and business teams, conducting competitive analysis, supporting sales and customer success, and improving product capabilities and profitability.

Supports utility rate and property operations by processing billing tickets, maintaining property and billing information, tracking deadlines, handling refunds, researching billing issues, and coordinating with account managers, offshore teams, utility providers, and internal stakeholders. The role also assists with offshore team training, audits ticket quality, posts billing figures, verifies utility bills, and communicates routing and profile updates while meeting service-level deadlines.

Leads the credit risk function for a payments and fintech platform, owning risk strategy, underwriting policies, scoring models, exposure limits, reserves, portfolio monitoring, loss mitigation, and regulatory compliance. Builds and manages credit risk teams, partners with Data Science, Finance, Compliance, Product, and Operations, presents risk performance to executives and the Board, and supports due diligence for new lending and payments products.