Teams at RealPage, Inc.

Leads a Tier 3 technical support team for an IoT smart building platform. Oversees escalations, support operations, incident resolution, system certification, production readiness, operational metrics, and continuous improvement. Provides technical direction on networks, wireless technologies, connected devices, cloud services, and integrations. Recruits, coaches, and evaluates team members while collaborating with Product, Engineering, Infrastructure, Project Management, and customer-facing teams to resolve issues and improve platform reliability.

Develop and optimize fraud policies, rules, thresholds, decision logic, and monitoring controls across payment and onboarding workflows. Analyze fraud patterns and strategy performance using advanced SQL and analytical methods, evaluate losses and customer impact, and recommend risk controls. Partner with fraud operations, data science, product, engineering, compliance, legal, and payment teams to implement improvements, investigate emerging typologies, and communicate findings to leadership.

Advises multifamily property management customers on revenue management strategies, pricing recommendations, system parameters, and operational performance. Builds client relationships, supports platform adoption, coordinates technical and product feedback, manages multiple projects in Salesforce, and communicates financial results, leasing velocity, and market conditions. The role also partners with internal teams to resolve issues, prioritize enhancements, and improve customer satisfaction.