Jobs at Ricoh Global Services

Manages daily operations for a small-to-medium legal office services site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; manages staffing, quality, service-level agreements, customer relationships, reporting, and process improvements. Responsibilities include employee coaching, performance management, training, customer satisfaction, issue resolution, pricing and invoicing coordination, compliance, and business reviews.

Lead daily operations at a small legal-office print and mail services site. Responsibilities include supervising and developing employees, managing client relationships, maintaining quality and compliance, resolving issues, analyzing operational data, and implementing process improvements. The role requires at least two years of legal-industry experience, strong customer service and organizational skills, and the ability to train employees.

Operates high-volume copiers, performs copying, binding, finishing, shipping, receiving, mail distribution, filing, inventory tracking, and customer service. Maintains and repairs copier equipment, responds to service calls, records usage and billing information, and delivers completed jobs. May support conference room setups, facility moves, light maintenance, cleaning, and emergency off-hours requests. Requires frequent standing, walking, lifting, and moving equipment.

Supervises daily operations for a small legal office site, including document production, scanning, mail, shipping, hospitality, facilities support, inventory, billing, and customer service. Leads staff, manages workflows, ensures quality and confidentiality, supports employee development, resolves customer issues, reviews payroll, monitors profitability, and prepares operational and financial reports. Requires familiarity with legal processes, records management, legal technology, and document production.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Leads a technical account management team supporting enterprise application solutions. Oversees solution delivery, billable services, customer training, application administration, escalations, technical roadmaps, staffing, utilization, profitability, budgets, and P&L. Develops team members, manages customer relationships with senior technology stakeholders, participates in business reviews, provides technical guidance, and identifies new business opportunities. The role may require significant overnight travel and remote team leadership.

Leads technical pre-sales and post-sales implementation of integrated commercial print hardware, software, and services. Assesses workflows, demonstrates solutions, develops ROI and statements of work, supports pricing and installation readiness, manages implementations, trains customers, and ensures solution acceptance. Provides technical leadership to sales teams, serves as a trusted customer advisor, and contributes to professional services revenue across assigned territories.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Maintains and analyzes customer, item, and coding data using Oracle systems. Organizes, validates, and prepares electronic data updates; investigates data issues, develops corrective solutions, assesses business impacts, and processes reports. Collaborates cross-functionally to support customer master and national coding initiatives, project planning, and execution while ensuring data integrity and customer-focused outcomes.

Manage a B2B software and services portfolio spanning document management and intelligent document processing. Drive lifecycle decisions, commercialization readiness, pricing, packaging, portfolio prioritization, financial performance, revenue growth, margin improvement, and launch execution. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support in a matrixed organization. Lead business cases, governance reviews, QBRs, risk mitigation, customer feedback, and readiness across transact, sell, service, and support functions.

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.