Teams at Ricoh Global Services

Lead and manage daily site operations and a customer-focused team, leveraging Ricoh product knowledge to improve processes, maintain quality and audits, collaborate with customers, and provide training and development to drive service excellence and retention.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Lead document scanner portfolio strategy and GTM to drive revenue and gross profit. Coordinate cross-functional teams, manage product lifecycle, forecasting, competitive analysis, budgeting, and supplier considerations; represent the company at industry events and apply customer insights to optimize portfolio performance.