Jobs at Ricoh USA, Inc.

Manages daily operations for a small to medium legal office services site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures service-level, quality, staffing, compliance, and financial targets. Maintains daily customer relationships, resolves service and invoicing issues, supports reporting and business reviews, and develops staff through coaching, performance management, and training.

Leads daily operations for a small legal-office site, including team coaching, client relationship management, service quality, compliance, issue resolution, resource utilization, and continuous improvement. The role supports employee development, drives operational efficiency, uses data to anticipate client needs, and ensures strong customer satisfaction and retention.

Provides onsite legal office services, including document reproduction, scanning, printing, file conversion, mail and supply distribution, copier troubleshooting, billing logs, conference room support, and occasional facilities assistance. Handles confidential, time-sensitive legal documents while delivering customer service, coordinating service requests, maintaining equipment areas, and supporting offsite trial logistics.

Provides on-site document and office support services, including operating and repairing copier equipment, copying and binding jobs, shipping and receiving, mail and supply distribution, filing, billing logs, customer service, and meeting-room setup. Maintains equipment, inventories, service records, and copier areas. May perform facility support, light maintenance, cleaning, building moves, and deliveries. Requires physical activity, customer interaction, troubleshooting, and occasional travel between buildings, overtime, and emergency response.

Supervises daily operations for a small legal office site, including staff leadership, customer service, billing, invoicing, document production, shipping, hospitality, facilities support, inventory, and workflow management. Ensures quality, confidentiality, compliance, profitability, deadline adherence, and accurate reporting. Trains employees, manages performance and payroll accuracy, resolves customer and pricing issues, and supports legal document workflows, court filings, depositions, trials, and records management.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.

Provides escalated, post-sales technical support for Ricoh software and IT solutions. Diagnoses and reproduces application, connectivity, hardware, and software incidents in remote or virtual lab environments; documents issues in incident-management systems; coordinates resolutions with customers, vendors, engineering, and field teams; supports installations, knowledge-base maintenance, training, certifications, and billable service activities.

Analyzes and maintains customer, item, and configuration master data using Oracle and Microsoft tools. Organizes and validates files for electronic updates, investigates data and process issues, evaluates business impacts, prepares reports, and supports cross-functional projects. Collaborates with business teams to ensure data integrity, accurate national coding, efficient processes, and customer-focused solutions.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.