Teams at Ricoh USA, Inc.

Manages daily operations for a small to medium legal office services site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures service-level, quality, staffing, compliance, and financial targets. Maintains daily customer relationships, resolves service and invoicing issues, supports reporting and business reviews, and develops staff through coaching, performance management, and training.

Leads daily operations for a small legal-office site, including team coaching, client relationship management, service quality, compliance, issue resolution, resource utilization, and continuous improvement. The role supports employee development, drives operational efficiency, uses data to anticipate client needs, and ensures strong customer satisfaction and retention.

Provides onsite legal office services, including document reproduction, scanning, printing, file conversion, mail and supply distribution, copier troubleshooting, billing logs, conference room support, and occasional facilities assistance. Handles confidential, time-sensitive legal documents while delivering customer service, coordinating service requests, maintaining equipment areas, and supporting offsite trial logistics.