Jobs at RingCentral

Own strategic enterprise deployments of production agentic AI systems, including multi-turn voice and digital agents, retrieval pipelines, integrations, guardrails, monitoring, evaluation, and ROI measurement. Support pre-sales demonstrations and proof-of-concept builds while translating customer feedback into product and engineering roadmap improvements. The role requires hands-on production coding, customer-facing technical leadership, and comfort operating in an emerging forward-deployed engineering function.

Lead and scale the account management function to reduce churn, drive retention and expansion, and ensure world-class partner service. Manage KPIs (Churn, CSAT, SLAs), develop playbooks and escalation paths for outsourced teams, perform QA and coaching, identify upsell/cross-sell opportunities, and use account health data to predict risk and inform strategy.

Lead the Enterprise Technical Success Managers organization for a region, owning segment NRR/GRR, team health, manager development, and executive customer relationships. Drive portfolio-level reviews, escalation and recovery for high-ARR accounts, partner with Sales/Product, and ensure process and coverage consistency across the segment.

The Technical Success Manager owns post-sales customer relationships for large enterprise accounts, ensuring success with RingCentral's UCaaS, CCaaS, and AI platforms. Responsibilities include executive relationship management, quarterly EBRs, account success planning, technical oversight during incidents, driving AI adoption, and cross-functional advocacy. The role requires technical fluency, CRM discipline, and proactive risk management to ensure renewal readiness.