Teams at RingCentral

Own strategic enterprise deployments of production agentic AI systems, including multi-turn voice and digital agents, retrieval pipelines, integrations, guardrails, monitoring, evaluation, and ROI measurement. Support pre-sales demonstrations and proof-of-concept builds while translating customer feedback into product and engineering roadmap improvements. The role requires hands-on production coding, customer-facing technical leadership, and comfort operating in an emerging forward-deployed engineering function.

Lead and scale the account management function to reduce churn, drive retention and expansion, and ensure world-class partner service. Manage KPIs (Churn, CSAT, SLAs), develop playbooks and escalation paths for outsourced teams, perform QA and coaching, identify upsell/cross-sell opportunities, and use account health data to predict risk and inform strategy.

Lead the Enterprise Technical Success Managers organization for a region, owning segment NRR/GRR, team health, manager development, and executive customer relationships. Drive portfolio-level reviews, escalation and recovery for high-ARR accounts, partner with Sales/Product, and ensure process and coverage consistency across the segment.