Teams at Ritchie Bros.

The Strategic Accounts Director manages and grows relationships with designated remarketing partners. Responsibilities include monitoring account performance, resolving customer issues, presenting products and partnerships, identifying revenue and efficiency opportunities, supporting retention and cross-sell strategies, and coordinating with internal teams. The role requires sales or account management experience, automotive industry knowledge, strong communication and collaboration skills, data-driven opportunity identification, Microsoft Office proficiency, hybrid work, and 50% travel.

Leads end-to-end strategic account programs for equipment asset lifecycles across inspection, transportation, refurbishment, redeployment, and resale. Coordinates distributed teams, logistics providers, vendors, and internal stakeholders; manages governance, risks, customer commitments, and operational performance. Develops reports and dashboards using Excel, Power BI, and similar tools to track cycle time, recovery value, vendor performance, and other KPIs. Drives process standardization, continuous improvement, and scalable operational solutions across North America.

Lead the CSOC by overseeing detection, incident response, and SOC operations; act as technical escalation point; improve SIEM-driven detection, playbooks, automation, and metrics to reduce MTTD/MTTR.