Teams at Runway

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Create end-to-end, full-funnel product marketing campaigns for AI products, including launch films, key visuals, landing pages, emails, onboarding flows, and social content. Develop concepts, scripts, boards, generated assets, edits, and final deliverables while translating technical research into accessible creative work. Build reusable prompts, workflows, and automated pipelines, collaborating with product marketing, design, research, growth, and product teams across multiple fast-paced launches.

Create polished, AI-assisted short-form video, motion, design, animation, and editorial content for Instagram, TikTok, YouTube Shorts, and X. Edit compelling content with strong hooks, pacing, and sound; respond quickly to trends and cultural moments; develop concepts through final production; and translate product features and AI model capabilities into engaging social content. Collaborate with creative, product, research, and marketing teams while advancing generative AI workflows and creative techniques.