Scratch Financial

HQ
Pasadena
125 Total Employees
Year Founded: 2016

What's It Like to Work at Scratch Financial?

Scratch Financial Employee Reviews

I joined Scratch 2.5 years ago and it’s been such a rewarding experience. In that time, Scratch has grown significantly and my role has changed with it. I’ve had opportunities to work on the highest strategic projects (e.g., leading a pricing study, helping launch new products, introducing AI servicing agents) and feel supported by my team.

Katy
Katy, SVP of Business Operations & Partnerships
Katy, SVP of Business Operations & Partnerships

I've worked at Scratch for 2 years and had the chance to contribute to key projects like Industry Program v1, Stripe upgrades across repos, and Lending at Checkout implementation. Something I really appreciate is Scratch's light and balanced work environment that fosters technical growth while still having time for life outside of work.

Lucas
Lucas, Sr. Developer
Lucas, Sr. Developer

Since joining Scratch, I've contributed to our clients' success by helping veterinary practices maximize Scratch Pay. It’s rewarding to enhance their operations and ease payment conversations. Being part of a team driving change in the veterinary industry has been incredible; I look forward to further contributing to the company's bright future!

Mackenzie
Mackenzie, Customer Success Manager
Mackenzie, Customer Success Manager

What People Are Saying About Scratch Financial

  • Mission & Purpose: Work centers on helping pet owners access needed care, creating a clear sense of impact. The company positions affordability in veterinary and some human healthcare as a core purpose that can be motivating for mission‑oriented people.
  • Team Support: Colleagues are described as collaborative and willing to help, with approachable leaders and strong cross‑functional coordination. Recognition rituals and public shoutouts reinforce appreciation and cohesion across teams.
  • Benefits & Perks: Employees are offered remote‑first flexibility, equity, a 401(k) match, comprehensive health coverage, generous parental leave, and unlimited PTO. Mentorship programs, continuing education stipends, and recurring recognition add to the package.

Scratch Financial's Awards

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Scratch Financial's Benefits

Employee feedback used to shape policies and strategy

Encourages autonomy and ownership from employees

Established employee awards to honor work and contributions

Managers give public shoutouts and celebrate employee milestones

Provides modern technology across teams

Quarterly engagement surveys to gauge employee satisfaction

Transparent sharing of company-wide eNPS scores

Encourages lateral mobility to expand skills and impact

Posts new positions internally and encourages employees to apply

Promote from within

Regularly scheduled promotion review cycles for employees

Defined policies promoting a professional, respectful workplace

Defined values and mission statements

Engineering team utilizes pair programming

Hosts in-person all-hands meetings

We do Hub Days at our Pasadena, CA HQ, where all Scratchers come in for a 2 day event inclusive of an All Hands, team working sessions, and of course, games/dinner/drinks!

Hosts in-person revenue kickoff meetings

Implements team-based strategic planning

Open office floor plan to encourage communication and collaboration

Policies promote a low-ego, team-driven culture

Uses an OKR operational model to clearly define goals and priorities

Utilizes an open door policy that encourages accessibility

Offers a remote work program

We encourage remote work and have Scratchers in 15+ different countries presently. We believe so long as you communicate and complete work in an accountable way, the world is your oyster!

Provides work from home flexibility

Utilizes a flexible work schedule

Outside of core working hours of 9am - 11am PST, we believe Scratchers do their best work within their chosen schedule

Utilizes a hybrid work model

Utilizes restricted work hours