Teams at Sembi

Lead Sembi’s global renewals organization across six SaaS brands. Own renewal strategy, retention, churn, contraction, bookings, forecasting, CRM discipline, reporting, risk mitigation, and operational improvements. Build consistent renewal processes and playbooks, partner cross-functionally across Customer Success, Sales, Finance, Operations, Product, Support, and Marketing, and recruit and develop a high-performing global team to create a predictable, customer-centric recurring revenue engine.

Manage and optimize the Salesforce environment (primarily Sales Cloud), supporting sales, marketing and customer operations through configuration, reporting, data governance, integrations, user support, and process improvement. Drive system enhancements, testing, training, and Agile delivery; provide support for adjacent SaaS tools (primarily HubSpot) and expand platform ownership over time.

Own and build Sembi’s enterprise compliance, risk, third-party risk, customer assurance, and AI governance programs across multiple software brands. Lead SOC 2 audits, risk assessments, vendor reviews, GRC platform implementation, privacy requests, policy and control frameworks, customer security diligence, incident compliance obligations, and compliance team development. Partner closely with Security, Legal, Engineering, Sales, and executive leadership.