Teams at Semperis

Manage approximately 50 strategic cybersecurity customers throughout onboarding, implementation, adoption, renewal, and expansion. Develop success plans, monitor customer health and retention, lead training and workshops, gather product feedback, and identify growth opportunities. Partner with Sales, Technical Delivery, Product, and Support teams while communicating cybersecurity concepts to executive and technical stakeholders. Help improve customer success processes, systems, and programs.

Administers global sales compensation programs using Xactly Incent, including plan configuration, commission calculations, reconciliations, reporting, plan letters, and issue resolution. Partners with Finance, Revenue Operations, HR, Legal, Payroll, and Sales stakeholders to validate data, maintain controls, support audits and close activities, and deliver accurate payment files. Provides training and analyzes incentive data, discrepancies, attainment, payments, and trends.

Leads the global partner program and ecosystem, including program strategy, certifications, enablement, demand generation, operational efficiency, reporting, partner experience, events, and strategic initiatives. Collaborates with sales, marketing, product, executives, and global partners to align go-to-market efforts, improve partner performance, and drive revenue growth. Oversees partner portals, learning platforms, compliance, performance measurement, advisory councils, and competitive analysis.