Jobs at Serval

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

As a Strategic Account Executive, you'll lead complex sales cycles with IT executives, drive enterprise automation, and shape the company’s growth strategy.

The Enterprise Account Executive will lead full-cycle B2B SaaS sales, develop relationships with IT and Security leaders, and drive enterprise automation strategies.

As a Mid-Market Account Executive, you'll manage the full sales cycle, build customer relationships, and drive revenue by selling AI-driven workflow automation solutions in a fast-paced SaaS environment.

Lead full-cycle enterprise sales into IT, Security, and Operations teams. Manage complex, multi-stakeholder deals from prospecting to close and expansion, deliver demos and ROI-driven business cases, influence product roadmap with founders and engineering, create repeatable enterprise playbooks, and represent the company at events. Requires on-site presence in San Francisco and regular customer travel.