Teams at Serval

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.