Jobs at ServiceNow

The role involves developing and implementing IAM solutions across various platforms, enhancing security, managing access, and collaborating with technical teams. Responsibilities include coding, designing, and ensuring compliance in IAM practices.

Lead and oversee professional services delivery for complex global implementations. Guide engagement managers, ensure adherence to delivery frameworks, manage revenue/cost/margin, resolve escalations, collaborate with sales, partners, and internal teams, mentor and develop a large team, and drive staffing, training, and performance to deliver high customer satisfaction.

The Solution Architect will advise customers on implementing ServiceNow solutions, support pre-sales activities, and drive customer business outcomes with architectural guidance and product expertise.

The Senior Business Process Consultant will guide clients on custom application development using ServiceNow, drive process improvements, and mentor team members. Responsibilities include defining customer requirements, leading workshops, supporting testing, and promoting best practices.

The Sr. Manager will oversee Customer Success accounts, lead a team, develop executive relationships, drive product adoption, and improve customer satisfaction.

The role involves developing partnerships with global firms to integrate ServiceNow's AI platform, driving business growth and customer adoption through strategic collaboration and pipeline creation.

Support IT Operations Management product sales by addressing customer business issues, demonstrating solutions, and providing customer feedback for product innovation.

Serve as a hands-on technical pre-sales consultant supporting Energy, Transportation & Core Services verticals. Lead discovery workshops and product demonstrations, build client relationships, manage territory and pipeline, guide strategic programs in top accounts, provide product feedback, share reusable assets with the team, perform competitive analysis, and support marketing and executive events.

Design and deploy access controls, authorization policies, and automated lifecycle workflows on the Veza platform. Lead IAM architecture and integrations across cloud and SaaS, implement JML provisioning, govern non-human identities, build API-driven integrations, advise security leaders, and run customer-facing deployments from requirements to production.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.