Jobs at ServiceNow

Owns post-sale relationships with strategically important enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, mitigates risks, resolves escalations, identifies services opportunities, and develops executive-level value narratives. Partners with Sales, Delivery, and Customer Success teams to improve satisfaction, platform usage, renewals, and cross-sell opportunities while mentoring internal teams and guiding responsible AI adoption.

Owns web publishing and content operations for the ServiceNow Community platform. Responsibilities include building and deploying pages, managing CMS configuration, navigation, permissions, content migrations, quality assurance, external media properties, stakeholder requests, governance, training, and workflow improvements. The role partners with engineering, product, UX, brand, marketing, and business teams to deliver scalable, accurate, discoverable customer-facing digital experiences.

Leads strategic technical relationships with global and regional partners, combining pre-sales discovery, demonstrations, solution architecture, proof-of-concept leadership, AI adoption, and partner business development. Develops scalable industry solutions, supports executive engagements, validates architectures, coordinates specialist teams, and helps partners commercialize differentiated offerings. Requires strong enterprise technology advisory, partner strategy, workflow, AI, and value engineering expertise. Travel up to 50%.

Owns partner lifecycle management, strategy, pipeline growth, co-sell execution, market expansion, and revenue contribution across a territory. Develops joint go-to-market plans, conducts business reviews, coaches partners, tracks performance, manages risks, and collaborates with field sales, marketing, enablement, operations, and technical advisors to improve partner maturity and execution.

Generate new SaaS business revenue across enterprise technology accounts through account and territory planning, prospect research, relationship development, C-suite engagement, and field-based sales. The role leads account strategy across virtual teams, advises customers on IT roadmaps, coordinates specialist resources, negotiates deals, achieves sales targets, and promotes customer success. Travel of up to 50% is required.

Develops risk and security architectures with ServiceNow partners, creates reusable solution assets, leads workshops and proofs of concept, supports competitive positioning, and builds partner technical capabilities. The role advises executive stakeholders, mentors partner architects and presales teams, develops certification and maturity plans, influences pipeline, and guides solutions from concept through commercialization. It requires deep IRM or security expertise, implementation experience, channel sales, presales consulting, ServiceNow platform knowledge, territory management, and cross-functional collaboration.

Own post-sales commercial performance, retention, expansion, adoption, and value realization across high-value US manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translate business priorities into ServiceNow roadmaps, lead complex transformations, drive AI consumption, manage customer health metrics, and coordinate Sales, Delivery, Product, and other cross-functional teams. Build executive relationships, communicate data-driven value narratives, mitigate renewal risk, and represent customer feedback in product planning.

Partner with Sales to lead technical discovery, design, demos, and POV/POC deployments for enterprise security and identity exposure management. Advise customers, translate technical capabilities into business outcomes, produce customer-facing documentation and training, support events, and collaborate across Product, Enablement, and Customer Success. Travel typically 25–50%.

Owns ServiceNow’s Life Sciences industry positioning, messaging, go-to-market strategy, solution narratives, marketing assets, event presence, demand-generation programs, and field enablement. The role translates AI and platform capabilities into industry-specific business outcomes, drives pipeline and seller adoption, manages executive and analyst engagement, and leads cross-functional Industry POD initiatives. Requires deep Life Sciences industry expertise, strong B2B product marketing experience, executive communication skills, and comfort using AI tools throughout the marketing workflow.

Design, build, and operate Identity & Access Management solutions across cloud infrastructure, SaaS, and internal systems. Implement role design, least-privilege models, automated access reviews, SIEM-based observability, and Terraform/IAC automation. Drive end-to-end IAM projects, reduce privilege sprawl, and codify secure-by-default practices and runbooks.

Quota-carrying solution sales role selling Finance, Procurement, and Legal Workflow solutions. Build pipeline, lead executive discovery, demonstrate solutions, craft account strategy, close complex enterprise deals, and collaborate across teams.