Search the 237 jobs at ServiceNow

ServiceNow is looking for a Global Vice President - Creator Workflow Solution Sales/GTM leader to drive growth, scale, and consistency across the Go-To-Market organization. Responsibilities include developing GTM strategies, leading global business transformation, and managing a team of professionals.

The Executive Assistant will support the Global VP, Strategic Customers & VP, Hyperscaler Sales at ServiceNow. Responsibilities include calendar and meeting management, travel arrangements, expense management, onboarding support, and project work.

The Customer Success Manager at ServiceNow acts as an advocate for customers, overseeing a portfolio to help achieve business outcomes and promote product adoption. Responsibilities include driving customer engagement, ensuring technical health, resolving client issues, and building strong customer relationships.

Seeking an experienced professional to join the Customer Service and Support (CSS) organization as a Service Owner. Responsibilities include determining and socializing initiatives' impacts on CSS teams, advocating for CSS team needs, managing flow of information and services, representing CSS in cross-functional programs, managing complex initiatives, and setting standards of excellence.

Staff Technical Program Manager role at ServiceNow within the Global Cloud Services PgM Team. Collaborate with Cloud Capacity Engineering leadership to develop and execute robust programs. Develop capacity plans to meet customer demands and drive change within the organization.

Help define a brand-new, modern app developer experience for the ServiceNow platform. Build high-quality, clean, scalable, and reusable code following best practices. Collaborate with product owners to deliver high-quality products. Mentor colleagues and promote knowledge-sharing.

As a Senior Business Operations Manager at ServiceNow, you will drive the strategy, planning, and budgeting for the Global Business Operations Team, support various Biz Ops related responsibilities, serve as a key advisor, and lead corporate-wide initiatives to drive operational excellence and revenue growth. You will collaborate with cross-functional teams to identify and act on critical business challenges and opportunities.

The Manager, Technical Support Management at ServiceNow is responsible for leading and managing a technical support team, exceeding support KPIs, hiring and developing team members, handling customer escalations, and driving daily incident management success. The role also involves representing the company effectively with customers, managing operations outages, and identifying areas for improvement. A minimum of 6 years of technical support and service management experience, with at least 3-4 years in a supervisory role, is required for this position.

Direct and lead technical support management team, exceed support KPIs, improve customer experience, resolve high-impact customer escalations, provide quarterly business updates, drive case management success, manage major operations outages, evaluate processes and drive improvements, lead by example, and participate in on-call rotation.

ServiceNow is looking for a Senior Support Account Manager to join their Support Account Management team. The role involves supporting customers, managing accounts, and ensuring customer satisfaction. The company emphasizes inclusivity, diversity, and employee well-being, offering competitive benefits and opportunities for career progression.

As a Senior Staff Software Engineer at ServiceNow's PlatformX team, you will collaborate with researchers and engineering teams to introduce agentic AI to the ecosystem. Responsibilities include building AI agents, evaluating performance, improving model performance, and leading technical discussions. Required qualifications include 10+ years of software engineering experience, familiarity with A.I. and LLMs, proficiency in Python, Java, and/or JavaScript, and knowledge of various A.I. aspects such as Natural Language Processing and Reinforcement Learning.

Join ServiceNow as a Staff Software Engineer in the PlatformX team to work on innovative solutions using AI agent frameworks and the ServiceNow platform. Collaborate with researchers and engineering teams to introduce game-changing features.

Execute red team engagements to identify vulnerabilities within systems, networks, and applications. Lead penetration tests against internal services and AI systems. Requires technical expertise, strategic thinking, and effective communication.

Seeking a visionary Director of Product Management to own the end-to-end Developer and Admin focused generative AI experience within the Platform Product team. Responsibilities include product strategy and vision, stakeholder engagement, and cross-functional collaboration.

Develop and lead a team of Solution Consultants, ensure customer commitment to ServiceNow solution, manage recruiting pipeline, prioritize regional efforts, and provide ongoing training and evaluation of team members. Requires 7 years of presales experience, deep understanding of Healthcare market, and management experience.

ServiceNow is seeking a Lead Development Representative to qualify leads, profile prospects and customers, and provide feedback on lead generation campaigns. The role involves building sales pipeline, managing inbound leads, and understanding how ServiceNow solutions address customer needs.

Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes. Work with product owners to understand requirements, implement software, contribute to new products and features, and mentor colleagues.

As a Technical Support Engineer at ServiceNow, you will resolve technical cases created by customers, provide amazing customer support experiences, understand the ServiceNow platform, employ diagnostic tools, manage challenging issues, collaborate with teams, and provide input for process and product improvements.

The Senior Director of Sales, Strategic System Integrators is a leadership role responsible for leading the sales team focused on selling the ServiceNow platform to Strategic System Integrators. Key outcomes include building a high-performing team, enhancing strategic relevance with SI accounts, creating selling motions for large deals, and driving revenue growth. Core responsibilities involve defining team vision, setting sales goals, leading the SI sales team, and driving complex deal transactions.

Lead a team of Data Scientists and Machine Learning Engineers to create AI models that enhance business growth. Define strategy, implement AI use cases, solicit requirements, build accurate models, and educate business teams on model outcomes.