Teams at ServiceNow

Leads customer consulting and implementation engagements for ServiceNow Finance, Source-to-Pay, Legal Operations, and Contract Management solutions. Defines and improves business processes, translates requirements into configuration requirements and user stories, facilitates design workshops, supports testing, prepares deliverables, and guides customer stakeholders. The role also provides training, mentoring, continuous improvement, and occasional sales support while managing complex projects and up to 50% annual travel.

Provides senior technical strategy for ServiceNow’s Risk and Security partner ecosystem. The role co-creates reference architectures, reusable solution assets, integrations, proofs of concept, workshops, training, and executive briefings. It mentors partner architects and presales teams, supports solution positioning and competitive differentiation, develops partner capability plans, contributes to joint business planning and thought leadership, and influences partner-sourced pipeline and commercialization.

Lead complex, cross-functional Data and Analytics programs spanning Product, Engineering, Marketing, Sales, and Customer Success. Coordinate executive governance, establish business metrics, deliver leadership insights, and drive product reviews and strategy cadences. Own go-to-market readiness, resolve critical-path issues, govern NPI processes, and manage Product Advisory Council activities. Apply AI to improve program efficiency, decision-making, communication, and risk management.