Teams at ServiceNow

The Support Account Manager at ServiceNow is responsible for delivering proactive and reactive customer support, acting as a liaison for high-profile accounts. Key responsibilities include managing service level agreements, coordinating cross-functional teams, and ensuring effective communication with customers regarding service issues and updates.

The Solution Consultant will be key in driving revenue by supporting product sales with technical expertise and solution delivery during sales cycles. Responsibilities include leading workshops, answering technical questions, providing product feedback, and supporting marketing events.

The Senior Platform Architect will provide advisory services to customers, focusing on establishing a strong technical foundation in ServiceNow. Responsibilities include developing client relationships, translating business objectives into solutions, ensuring platform health, and guiding through implementation processes while championing best practices.