Teams at SHI International Corp.

Leads day-to-day operations for a partner-delivered services program, including partner onboarding, governance, opportunity routing, engagement monitoring, performance management, reporting, and business reviews. Coordinates Sales, Services, Practice, Delivery, and external partners to improve capacity, customer outcomes, profitability, and operational consistency. Manages project coordinators, supports forecasting and capacity planning, resolves escalations, and drives continuous process improvement.

Supports the Optimization team with business data collection, mapping, cleaning, analysis, and content projects. Maintains project documentation and databases, participates in project meetings, and collaborates with operations and sales teams to identify data challenges and improvements. The role requires basic proficiency with Microsoft Office, strong organization, communication, problem-solving, time management, attention to detail, and willingness to learn. A related bachelor’s degree is required or in progress.

Maintains the company’s Code of Ethics and Business Conduct, advises on corporate governance, conducts compliance risk assessments and audits, develops ethics policies, supports training, manages confidential complaints, and monitors legal and regulatory requirements across business segments.