Jobs at Shields Health Solutions

Lead and supervise Patient Support Associates to ensure medication adherence and timely prior authorizations. Manage scheduling, audits, coaching, performance management, workflows with hospital partners, training, onboarding, reporting, and occasional overflow clinical work while maintaining confidentiality and meeting service-level goals.

Lead end-to-end program setup and PMO for specialty pharmacy implementations across health systems. Design and manage multi-site implementations involving clinical workflows, EMR integrations, IT, 340B, payer and medication access, and AI automation. Coordinate cross-functional teams and third parties, manage multiple concurrent deployments, track milestones/risks, deliver executive communications, drive adoption, create playbooks, and continuously optimize operations to ensure successful go-lives and sustainable processes.

Lead and manage a Patient Support team to ensure medication adherence, timely prior authorizations, and patient access to medications. Oversee staffing, coaching, performance management, audits, workflows with hospital partners, reporting, training coordination, and cross-team collaboration while maintaining PHI confidentiality.

Lead and drive large-scale specialty pharmacy program implementations with hospitals. Build and manage project plans, coordinate across clinical, IT, and operational teams, evaluate and redesign workflows, facilitate meetings, and resolve implementation issues to launch and scale programs that improve patient access and outcomes.

Partner with operations and accounting to produce site-level P&Ls, forecasts, and margin analyses; automate reporting, build dashboards, support month-end close, and deliver financial insights to senior leadership to drive revenue and gross-margin improvements.

Serve as executive lead for specialty pharmacy implementations at health systems: drive strategy, change management, program delivery, cross-functional coordination, executive stakeholder engagement, workforce planning, and go-live optimization. Manage large-scale project plans, risks, governance, and present executive-level deliverables while traveling to partner sites (~50%).

Support business development by creating financial models, analyses, and pitch materials; develop partnership strategy with sales and clinical leaders; present to health system executives; perform market and competitor research; support deal execution and cross-functional implementation; travel to partner sites (~25%).

Lead and manage a Patient Support team delivering refill management, prior authorization, and financial assistance. Ensure service-level goals, coach and develop staff, coordinate with hospital partners, manage time reporting and audits, support workflows, assist hiring/onboarding, and handle sensitive patient data. Provide operational oversight and absorb overflow during high workload.