Jobs at Skydio

Manage marketing operations across campaign execution, digital customer journeys, lead lifecycle programs, segmentation, routing, reporting, and data governance. Partner with sales, marketing, customer success, and growth teams to reduce buying friction, improve campaign processes, document and train teams on operational workflows, and increase confidence in marketing data. The role also provides strategic guidance and manages nurture, reactivation, scoring, and trigger-based engagement programs.

Leads enterprise site-security technology evaluations, ROI analysis, pilot-to-scale deployments, operating models, governance, and performance measurement. Manages a portfolio of strategic initiatives, budgets, vendors, resources, and executive reporting while aligning Product, Engineering, Security, IT, Manufacturing, and Business Operations. Builds and mentors a program management team and drives operational adoption, continuous improvement, and measurable business outcomes across distributed commercial security operations.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Design and produce learner-centered, multimedia and simulation-driven training for pilots and technicians. Translate complex technical systems into videos, motion graphics, animations, AR/VR/XR and simulator-based learning; expand Paraverse and AI-assisted workflows; establish scalable production standards; collaborate with instructors, engineers, and SMEs to improve operational readiness.

Respond to inbound federal, military, and defense leads; qualify prospects; run transactional deals end-to-end including quoting and procurement support; coordinate with account executives, field reps, resellers, and program managers; maintain CRM accuracy; attend events and travel to capture leads; improve workflows for qualification, quoting, and handoffs.

Provide technical support and enablement to international defense and government customers using Skydio UAS. Troubleshoot hardware, software, controller, connectivity, and cloud issues; manage cases, triage and escalate; capture Voice of Customer feedback; collaborate with product and engineering; support operational readiness and fleet utilization. Occasional travel required.

Design and own end-to-end curriculum architecture for sUAS training: perform task analysis, write performance-based objectives, build course maps, design assessments and certifications, partner with SMEs and engineers, enable instructors, expand simulation/immersive learning, apply AI-assisted workflows, and track learning effectiveness.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Lead technical implementations and deployments of cloud-connected drone systems across enterprise customer sites. Install, configure, test, and maintain hardware and software, troubleshoot connectivity (WiFi/cellular), document procedures, manage implementation projects, and act as customer technical liaison to drive adoption and feedback to product and engineering teams.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.