Jobs at SolarWinds

Own and operate cloud, systems, identity, and hybrid infrastructure across Azure, AWS, Windows Server, Active Directory, Entra ID, and VMware. Automate infrastructure and access management using PowerShell, Python, Terraform, and infrastructure-as-code practices. Improve reliability, monitoring, documentation, auditability, self-service, and CI/CD support. Troubleshoot complex issues, lead infrastructure changes, participate in on-call escalation, support security and compliance activities, and share systems knowledge across teams.

Analyze marketing performance, customer behavior, campaign effectiveness, and conversion rates to identify actionable improvements. Partner with marketing and web analytics teams to monitor goals, conduct A/B testing, perform deep analysis, integrate data sources, and translate complex findings into strategic recommendations. Present accurate insights to stakeholders and support marketing planning, analytics capabilities, and business growth.

Creates and manages full-funnel content for SolarWinds Observability, including website copy, email, PPC, events, landing pages, and editorial content. Owns customer content journeys, calendars, repurposing frameworks, SEO and AEO strategy, and generative AI-assisted content creation. Collaborates with marketing, sales, product, and agencies while reviewing content quality, researching market trends, and analyzing performance metrics to optimize engagement, retention, expansion, and advocacy.

Own global partner communications strategy and execution across newsletters, webinars, LinkedIn, internal channels, and major partner initiatives. Develop clear content, manage editorial calendars, coordinate cross-functional reviews, support localization and compliance, and measure engagement. Advise Channel leadership, align stakeholders, and improve partner communications using feedback and performance data.

Own global SEM strategy and multi-million-dollar paid search budgets for SolarWinds’ Observability business. Manage campaigns across Google Ads and Microsoft Advertising, including keyword strategy, bidding, creative testing, audience segmentation, tracking, attribution, and optimization. Analyze performance, forecast investment, improve pipeline and revenue impact, and collaborate with marketing, analytics, finance, sales, and regional teams. Build scalable playbooks, governance processes, and cross-functional acquisition strategies for B2B SaaS markets.

The Database Account Executive is responsible for driving growth and retention of enterprise database accounts, managing complex sales cycles, building executive relationships, and collaborating with partners to succeed in selling high-value database solutions.

Develop and execute SolarWinds’ channel program for public sector partners. Manage partner relationships, recruit new partners, build pipeline, drive revenue growth, and support partner success. Collaborate with sales and marketing teams on enablement, campaigns, account planning, metrics, and reporting. Advise partners on growth strategies, navigate public sector contract vehicles, and attend partner events to expand business opportunities.

Processes high-volume customer orders accurately and efficiently, generates license keys, resolves order issues with Sales and cross-functional teams, follows departmental policies, meets quality and productivity standards, and provides customer-focused support. The role also assists with Global Revenue Operations projects and requires strong organization, attention to detail, problem-solving, and system navigation skills.

Design and build scalable distributed backend systems for high-volume operational and telemetry data. Lead architecture for ingestion, processing, storage, and serving services; improve reliability, observability, performance, fault tolerance, and cost efficiency. Partner across teams on interfaces, schemas, and platform modernization. Mentor engineers, guide technical standards, participate in incident response, and lead foundational platform initiatives across the organization.

Manages customer lifecycle activities at SolarWinds, supporting customer engagement, retention, satisfaction, and long-term growth in a collaborative, fast-paced environment.

Drive technical readiness for customer-facing technical teams by creating and delivering onboarding, enablement, demos, playbooks, labs, and coaching. Partner with Solutions Engineering, Product, and SMEs to translate product updates into field-ready training, leverage AI to scale learning, and measure program effectiveness to close readiness gaps.

Support global GTM operations by maintaining Salesforce data quality, building executive Tableau dashboards, automating reporting, performing operational analytics, and partnering with Sales, Marketing, Customer Success, and Finance to optimize processes, forecasting, and GTM performance.

Support GTM teams by maintaining data quality, resolving operational issues, producing forecasting and executive Tableau dashboards, automating reporting, and collaborating across Sales, Marketing, Customer Success, and Finance to improve processes and enable data-driven decisions.

Proactively generate outbound pipeline by researching target accounts, executing multi-channel campaigns, delivering short technical demos, qualifying leads with frameworks (BANT/MEDDIC), maintaining Salesforce hygiene, and collaborating with sales and marketing to meet SQL, activity, conversion, and pipeline KPIs.

Lead a team to drive adoption, retention, and expansion for Observability customers through lifecycle programs, executive engagement, advocacy, and data-driven campaigns. Build segmentation, use AI and automation to identify expansion opportunities, partner with Sales/Product Marketing, manage KPIs and budget, and run executive programs (CABs, CIO roundtables) to deepen relationships and generate pipeline.

Lead the architecture and implementation of a new People Analytics platform on a modern data stack, ensuring AI readiness, governance, and security while optimizing for performance.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Provide advanced Tier 2 technical support for SolarWinds monitoring and infrastructure software: troubleshoot escalated cases across network, system, security, and database environments; partner with engineering; create documentation and KB articles; mentor Tier 1; and advise customers on configuration, integrations, and best practices to ensure long-term success.