Teams at STN Inc

Manages the operational, technical, and lifecycle success of assigned managed-services customers. Responsibilities include customer relationship management, service reviews, ticket and escalation oversight, asset lifecycle planning, renewals, contract and licensing coordination, initiative tracking, documentation, account health reporting, and sales opportunity handoffs. The role coordinates across service delivery, engineering, PMO, sales, procurement, finance, and leadership while communicating with customer executives and technical stakeholders.

Owns the hardware lifecycle for GPU and infrastructure assets, including fleet health monitoring, vendor RMA workflows, firmware and BIOS upgrades, burn-in testing, failure investigation, inventory accuracy, capacity planning, spare-parts strategy, runbook creation, and new platform qualification. The role serves as the technical owner of physical compute platforms and supports high-density GPU infrastructure across sites.

Build and operate the multi-tenant platform layer for a GPU cloud service. Responsibilities include Kubernetes-based orchestration, tenant isolation, platform APIs and tools, GPU cluster automation, infrastructure as code, reliability and observability partnerships, customer issue support, environment templates, rollout tooling, architecture reviews, and reducing operational toil.