Jobs at Swap Commerce

Provide first- and second-line IT support across Windows, macOS, and mobile devices. Manage user accounts in JumpCloud and Google Workspace, maintain hardware and endpoints, troubleshoot networking and peripherals, document tickets in Zendesk/Linear, enforce security policies, and assist onboarding/offboarding. Escalate complex issues and contribute to IT process and knowledge-base improvements.

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Provide Tier 2 technical support for merchants by investigating API logs, webhooks, and platform issues. Troubleshoot payments, shipping, customs, and integrations, liaise with Product and Engineering, join merchant calls, and create documentation to improve support processes and reduce future incidents.

As a Strategic Account Executive, you'll manage high-value enterprise accounts, lead complex sales cycles, and engage C-suite stakeholders. Your role involves strategic planning, tailored narratives, and closing multi-million dollar deals.

Provide empathetic, organized frontline support for merchants across email and dashboard; troubleshoot orders, shipping, returns, payments, and account configuration; escalate complex cases to CX/Product/Engineering; maintain knowledge base and document recurring issues to improve processes.

As an Enterprise BDR, you will generate business opportunities, engage with stakeholders, qualify leads, and build relationships to drive sales growth.

The role involves leading technical discussions, scoping integrations, and providing support for the Agentic Storefront and cross-border commerce solutions, focusing on building relationships with e-commerce leaders.

The DevOps Engineer will design and maintain cloud infrastructure, develop CI/CD pipelines, implement monitoring solutions, and mentor junior engineers to enhance system performance and security.

The Senior Partner Manager will drive revenue growth and strengthen partnerships, executing go-to-market strategies in the logistics sector. Responsibilities include managing partner relationships, supporting internal sales, and tracking performance metrics for growth.

The Partner Manager is responsible for driving revenue growth, executing go-to-market strategies, building relationships, and collaborating with partners to enhance e-commerce solutions.

As a Business Development Representative, you will generate business leads, engage potential customers, and assist in relationship building to drive sales growth.

The Partner Manager drives revenue growth through partnerships, manages logistics relationships, supports sales teams, and collaborates on marketing initiatives to enhance eCommerce strategies.

As a Commercial Content Specialist, you will create structured learning experiences for the sales team, manage the learning catalog, and coordinate enablement sessions to enhance product knowledge and performance.