Jobs at Synthesia

The Enterprise Customer Success Manager builds relationships with clients, ensures ROI, manages account health, and leads renewal processes, enhancing customer experiences and adoption of Synthesia's products.

Manage full sales cycle for Mid Market accounts (100-1,000 employees): prospect, qualify using MEDDPICC, run demos, close deals, expand footprint across business units, and maintain pipeline in Salesforce.

The Strategic Account Executive will drive Annual Recurring Revenue by securing high-value customers, manage a robust sales pipeline, and collaborate with Customer Success for account expansion.

The Enterprise Account Executive will manage the full sales cycle for enterprise clients, focusing on cold outreach, closing deals, and expanding relationships using methodologies like MEDDPICC, primarily in the US market.

The Solutions Consultant will drive customer onboarding and education programs, develop training strategies, create engaging content, and collaborate with internal teams to ensure customer success and product adoption.

The Solutions Architect will lead customer implementations, design architectures, partner with Sales, create playbooks, and advise stakeholders to drive adoption and business impact.

The Regional Director of Sales will lead and develop a Global Strategic Accounts team, driving revenue growth through enterprise accounts. Responsibilities include pipeline management, team recruitment, strategy refinement, and collaboration with marketing and customer success.

As a Renewals Manager, you will drive revenue retention by managing customer relationships, negotiating contracts, and implementing engagement solutions in a fast-growing SaaS environment.

The Digital Designer will lead projects from concept to delivery, creating corporate templates and visual storytelling while collaborating with internal teams to maintain brand identity.

The Senior Digital Designer will own design systems at scale in a SaaS environment, partnering with various teams to enhance visual communication and customer success. Responsibilities include creating reusable libraries, ensuring quality standards, and mentoring others while driving design innovation.

Manage end-to-end accounts receivable activities including billing, cash application, reconciliations, dispute resolution, AR aging ownership, customer portal management, and analysing billing trends to drive process improvements and automation.

Lead service delivery for creative and educational technology offerings, manage client relationships, coordinate cross-functional projects, monitor performance and KPIs, and improve delivery processes to ensure on-time, on-budget, scalable multimedia solutions that meet client goals.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.