Teams at Talkdesk

Own and execute the enterprise sales process to meet quota, build strategic account plans, develop senior relationships, forecast accurately, surface market feedback, and prioritize customer needs across cross-functional teams. Travel frequently to close complex SaaS deals and negotiate contracts.

Executive leader owning global post-sales customer organization (Professional Services, Support, Success, Enablement). Define and scale unified delivery across CCaaS and AI/agentic solutions, drive NRR, time-to-value, ROI, P&L, cross-functional alignment, and build high-performing global teams and Forward Deployed capabilities.

Serve as the primary product contact embedded with health system clients to discover workflows, design AI-powered solutions, scope pilots, and lead 0→1 deployments. Translate clinical and administrative workflows into product requirements, drive UAT and go-live, measure business success metrics, and surface field insights into the product roadmap. Travel to client sites for discovery and deployment support and collaborate with ML engineers, FDEs, and solution teams to ensure measurable ROI and expansion.