Jobs at Tapcheck

Owns B2B demand generation programs from strategy through execution, including HubSpot lifecycle nurture, ABM campaigns, partner marketing, campaign copy, segmentation, testing, attribution, and performance reporting. The role partners with Sales, RevOps, Performance Marketing, Product Marketing, and channel partners to convert funnel activity into sales-accepted pipeline and revenue.

Own the full sales cycle for Tapcheck’s on-demand pay solution across mid-market employers. Responsibilities include prospecting net-new accounts, developing sales plans, conducting product demonstrations, building relationships with decision-makers, negotiating and closing agreements, managing pipeline, and partnering cross-functionally with Marketing, Product, and Customer Success.

Direct strategic programs across the company, leading 5–10 concurrent cross-functional initiatives from strategy through measurable outcomes. Partner with the CEO, COO, and executive team to prioritize work, establish governance, manage risks, align business and technical teams, and drive launches, adoption, and accountability without direct authority. The role also builds scalable program frameworks, playbooks, change-management practices, and executive reporting for a high-growth organization.

Drive new business for an on-demand pay solution by prospecting, demonstrating product value, negotiating and closing deals, and collaborating with marketing, product, and customer success to ensure client satisfaction and retention.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

The Director of Partnerships leads Tapcheck’s partner ecosystem, managing partner managers, revenue forecasting, business reviews, partner growth, and new platform partnership development. The role owns sourcing through launch, partner enablement, co-selling, commercial structures, and measurable channel performance. It collaborates closely with Sales, Marketing, Enablement, Product, and RevOps while developing partnerships across payroll, HRIS, HCM, WFM, and ERP ecosystems.