Teams at Tapestry - Coach and Kate Spade

Provide exceptional customer service, prepare handcrafted beverages and light food, drive sales by promoting menu and merchandise, maintain visual and cleanliness standards, operate espresso equipment, and collaborate with the store team to meet operating policies and goals.

Provides customer service and sales support in a luxury retail store. Responsibilities include operating POS systems, handling cash, supporting add-on sales, receiving and organizing shipments, replenishing inventory, maintaining stockroom and sales-floor standards, executing visual merchandising updates, and following loss-prevention policies. The role requires flexible scheduling, physical ability to handle merchandise, strong communication, retail experience, and comfort working in a fast-paced environment.

Serves as a front-line Coach brand ambassador by delivering personalized luxury retail experiences, building client relationships, styling customers, driving sales through upselling and cross-selling, and meeting individual and store KPIs. Uses POS, mobile clienteling, and social selling tools while supporting transactions, inventory processing, replenishment, visual merchandising, stockroom organization, and online pickups. Requires flexible scheduling, teamwork, strong communication, and the ability to lift and maneuver merchandise.