Teams at Tecovas

Manage the customer experience team’s systems, permissions, workflows, knowledge base, AI agents, automations, and data quality. Test and monitor system changes, AI responses, and integrations; document updates; track process improvement initiatives; coordinate requests across departments; manage vendor support tickets; and prepare performance reports. The role requires hands-on business-tool administration, strong spreadsheet and reporting skills, organized communication, and familiarity with AI tools and no-code automation.

Leads a large customer experience organization, managing service delivery, escalations, staffing, budgets, payroll, compliance, and frontline career development. Builds VIP and revenue-driving service programs, improves exchanges and repeat purchases, oversees peak-season readiness, and partners with Ecommerce, Marketing, Retail, Supply Chain, Finance, and People teams. Accountable for customer service performance, labor costs, organization design, commercial outcomes, and executive-level customer experience strategy.

Develop and art direct integrated brand campaigns across social, email, paid media, retail, digital, print, and experiential channels. Create concepts, visual systems, presentations, mood boards, and storyboards; direct photography and motion production; collaborate with copywriters, designers, producers, and marketing teams; present work to stakeholders; manage timelines; and protect and evolve Tecovas’ visual identity through compelling product storytelling.