Jobs at Texas Mutual Insurance Company

Designs, deploys, and manages AWS cloud infrastructure, including automation, IaC, serverless systems, security, IAM, monitoring, backup, disaster recovery, and CI/CD integration. Collaborates with engineering teams, troubleshoots infrastructure and deployment issues, documents cloud solutions, leads projects, and mentors junior engineers. The role requires reporting to the Austin, Texas office, with telecommuting permitted.

Creates digital and print assets including social content, email graphics, web graphics, presentations, infographics, signage, and motion graphics. Collaborates with marketing teams on branding, develops templates and brand assets, maintains brand standards, manages projects from concept through delivery, organizes assets in digital systems, and reviews proofs for accuracy and quality. Uses generative AI responsibly and provides feedback to internal partners and creative collaborators.

Serves as the first point of contact for customers and injured workers by answering inbound calls, providing information, resolving inquiries, and delivering responsive customer service. The role includes extensive training, hybrid work, and opportunities for advancement. Candidates need a high school diploma or equivalent, at least two years of customer service, call center, or insurance experience, and must pass a reading comprehension and retention assessment.

Provides bilingual Spanish-English customer support by answering inbound calls from policyholders, injured workers, providers, and partners. Resolves inquiries, supplies accurate information, and delivers responsive service in a high-information environment. Requires two years of customer service, call center, or insurance experience, strong reading comprehension and retention, and completion of extensive training. The role follows a hybrid schedule based in Austin, Texas, with approximately 80% remote work.

Supervises call center operations, staff productivity, service quality, compliance, resource planning, escalated issue resolution, reporting, and employee training. Analyzes customer experience processes, gathers feedback and industry trends, recommends improvements, and supports departmental goals.

Supervise daily processing of catastrophic workers' compensation claims under Texas law and DWC rules. Manage staff, recruit and coach employees, ensure quality and compliance, oversee budgets, procedures, and a caseload including TIB, IIB, SIB, LIB, and death benefit claims.

Supports centralized agency operations by maintaining agency and producer records, coordinating licensing, onboarding, compensation, bonus, dividend, and safety group workflows, and producing reports. Provides process guidance to field staff, coordinates agency events, manages documentation and compliance activities, and helps improve operational procedures and tools. Works with Finance, IT, Marketing, vendors, and agency partners to ensure accurate, efficient, and consistent operations.

Serves as a strategic advisor to executive leadership, leading corporate development, partnerships, M&A evaluations, market intelligence, business cases, and enterprise transformation initiatives. Develops board-level presentations, facilitates strategic alignment, advises on high-impact decisions, and oversees cross-functional execution without direct authority. Requires strong executive communication, financial modeling, competitive analysis, and corporate strategy expertise.