Jobs at Texas Sports Academy

Build and ship full‑stack production features and LLM-powered tools (tutoring agents, parent/coach copilots, retrieval, and evals). Own smaller systems end-to-end, work closely with founders and senior engineers, use AI coding tools daily, and write evals and regression tests.

The Chief Storytelling Officer will craft the brand narrative for Texas Sports Academy, lead communications strategy, and manage a content engine while working with various teams to effectively represent the organization to diverse audiences.

Manage end-to-end event content production, sponsorships, and the master marketing/events calendar. Coordinate video/photo teams, merchandise fulfillment, and partnerships, ensuring content aligns with campaign goals and stakeholder schedules.

Provide full-time parent support through Zendesk by answering questions, resolving issues, managing escalations, maintaining ticket quality, and coordinating with internal teams. The role requires clear, warm written communication, reliable follow-through, sound judgment, and comfort using AI tools. Support covers school schedules, billing, academics, athletics, and campus logistics. The position is fully remote and serves families globally during U.S. Central Time business hours.

Build and ship full‑stack, LLM-powered product features (tutoring agents, copilots, dashboards, retrieval and evals). Own smaller systems end‑to‑end, use AI coding tools daily, write evals and regression tests, and iterate rapidly with founders and senior engineers.

Manage the lifecycle of MacBook Neo devices, handle inventory, shipping, student tech support, and maintain accurate records.

Build and ship full‑stack, LLM-powered features for an edtech product: tutoring agents, parent/coach copilots, retrieval over student data, and AI evals. Own small systems end-to-end, work closely with founders and senior engineers, ship weekly, and write evals and regression tests for AI features.

Manage the full lifecycle of a MacBook fleet: receive and inspect devices, configure macOS and MDM, track inventory, pack and ship units to campuses, process returns and repairs, and provide first-line student technical support while maintaining accurate device records.

Build and deploy agentic, multi-step AI workflows and reusable agent skills; generate production AI images; use AI coding tools daily; develop API integrations (Google Workspace, Notion, Slack, Workable); own projects end-to-end including logging, error handling, and monitoring.

Early-career full‑stack software engineer shipping weekly production features and LLM-powered products (tutoring agents, copilots, dashboards). Work closely with founders and senior engineers, own small systems end-to-end, run AI coding workflows, and write evals and regression tests for AI features.

Build and close outbound enterprise sales pipelines for a new payroll-giving scholarship program. Sell consultatively to HR, Total Rewards, Benefits, CSR, Finance, Legal, Payroll, and executive stakeholders at employers with 10,000+ employees. Explain payroll deduction and tax-credit mechanics, manage complex implementations, support successful program launches, and capture market intelligence to shape messaging, ideal customer profiles, and the go-to-market playbook.

Write feature stories, blog posts, newsletters, landing pages, ads, and social copy about athletes, coaches, and program life. Conduct interviews, manage an editorial calendar, coordinate with video/marketing, and measure content performance to improve engagement and lead generation.

Manage outreach, close and onboard athletic facility partnerships across Texas, maintain ongoing partner relationships, track referrals and partner performance, and report results to leadership.

Manage the school's billing operations: generate invoices, record and reconcile payments, follow up on past-due balances, answer family billing questions, maintain audit-ready account records, and provide weekly billing status reports to leadership.

Perform outbound and inbound outreach to prospective families and athletic facility partners, qualify leads through discovery conversations, book calls and campus visits, manage and log activity in the CRM, and report weekly pipeline and results to leadership.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Own and grow the Texas Sports Academy family community through daily engagement, communications, virtual and in-person events, speaker coordination, member support, and a rolling events calendar to keep families connected.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Manage NCAA initial eligibility for high school student-athletes: register students, audit transcripts, track core courses and GPA, advise families, coordinate with academic and athletic staff, and maintain clear records and communications to keep students NCAA-eligible.