Jobs at Texas Sports Academy

Entry-level AI operations role supporting an Austin-based sports academy. Responsibilities include running ads, creating AI videos, building websites, automations, dashboards, and internal tools, screening candidates, managing tasks, and experimenting with AI workflows. The role emphasizes autonomy, rapid learning, organization, adaptability, and producing real work using AI-first tools.

Write and maintain academy documentation, using ChatGPT and Claude for drafting, prompt engineering, editing, fact-checking, and workflow development. Establish consistent house style, create reusable prompt libraries and templates, and ensure published materials are clear, accurate, and trustworthy. The role is fully in-person in Austin, requires strong independent writing and editorial judgment, and may involve long hours, evenings, and weekends.

Provides onsite Tier 2 IT support for staff, coaches, students, and families. Responsibilities include resolving escalated issues, troubleshooting macOS and Apple hardware, configuring remote devices, diagnosing home and small-office networks, managing hardware assets, and maintaining technical documentation. The role requires strong customer service, methodical troubleshooting, and hands-on IT experience, with preferred experience in MSP environments, Apple MDM, ticketing systems, certifications, or education settings.

Provide full-time parent support through Zendesk by answering questions, resolving issues, managing escalations, maintaining ticket quality, and coordinating with internal teams. The role requires clear, warm written communication, reliable follow-through, sound judgment, and comfort using AI tools. Support covers school schedules, billing, academics, athletics, and campus logistics. The position is fully remote and serves families globally during U.S. Central Time business hours.

Manage the lifecycle of MacBook Neo devices, handle inventory, shipping, student tech support, and maintain accurate records.

Manage the full lifecycle of a MacBook fleet: receive and inspect devices, configure macOS and MDM, track inventory, pack and ship units to campuses, process returns and repairs, and provide first-line student technical support while maintaining accurate device records.

Build and close outbound enterprise sales pipelines for a new payroll-giving scholarship program. Sell consultatively to HR, Total Rewards, Benefits, CSR, Finance, Legal, Payroll, and executive stakeholders at employers with 10,000+ employees. Explain payroll deduction and tax-credit mechanics, manage complex implementations, support successful program launches, and capture market intelligence to shape messaging, ideal customer profiles, and the go-to-market playbook.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.