Jobs at Thales

Manages technical customer relationships for Thales eUICC and eSE products, supporting pre-sales, technical presentations, requirements analysis, solution identification, product promotion, and customer testing. Coordinates communication among customers, sales, product, development, manufacturing, and support teams throughout industrialization and supply processes. Investigates failures, identifies workarounds, reports defects, and contributes to technical specifications and project management. Requires expertise in embedded software, smartcards, telecom standards, digital security, and cryptography.

Supervise AI-assisted security operations, including human-in-the-loop alert triage, investigation routing, knowledge-base curation, prompt maintenance, and AI output quality auditing. Manage Amazon Bedrock and OpenSearch content, identify hallucinations and false positives, track operational KPIs, train security teams, and provide feedback to automation engineers. Support sales engineering with security-services proof-of-values and customer adoption initiatives.

Designs and maintains AI-powered security automation, agentic workflows, RAG pipelines, event-driven integrations, search architectures, and internal tooling. The role automates alert triage, incident analysis, log routing, policy audits, onboarding, and security deployments using AWS, OpenSearch, and generative AI. Responsibilities also include monitoring performance and costs, supporting sales engineering proof-of-values, and enabling security delivery teams. Requires advanced Python, AWS, cybersecurity, cloud integration, containerization, CI/CD, and LLM orchestration expertise.

Drives new-logo B2B software sales across large, complex accounts in Texas. Responsibilities include prospecting, lead generation, needs analysis, business value development, solution presentations, relationship management, proposal creation, negotiation, closing, forecasting, and collaboration with sales engineering, product, marketing, and business value teams.

Manage customer-facing technical projects and service delivery for secure identity, law enforcement, and driver license solutions. Responsibilities include coordinating priorities, serving as the customer advocate, overseeing hardware and software maintenance, managing change and escalations, ensuring SLA and contract compliance, monitoring budgets and forecasts, and collaborating with engineering, IT operations, and support teams. The role requires customer-site mobility, 20% travel, occasional weekend support, and eligibility for post-hire government clearances.

Supports the Projects and Portfolio Management organization through project and portfolio analytics, KPI development, dashboards, governance, financial reporting, scheduling, compliance reviews, and executive communications. The role analyzes trends, risks, variances, and performance gaps; improves PMO processes, templates, and reporting tools; coordinates executive portfolio reviews; and partners with project managers, Finance, Engineering, Operations, and leadership across the NORAM portfolio.

Manages and grows enterprise financial institution and FinTech accounts for card issuance and personalization services. Responsibilities include customer onboarding, relationship management, consultative selling, account expansion, renewals, strategic account planning, forecasting, proposal development, contract negotiation, conflict resolution, and executive stakeholder engagement. The role owns complex sales cycles, drives adoption and revenue growth, collaborates with internal teams, and travels domestically up to 30%, occasionally increasing to 50%.

Administer, configure, support, and continuously improve the ServiceNow platform. The role manages workflows, integrations, upgrades, domains, performance monitoring, risk mitigation, architecture, vendor coordination, documentation, and operational continuity. It translates business requirements into technical solutions, provides escalation support, advises leadership on tool investments, and participates in a 24/7/365 on-call rotation.

Lead capture, bid, and proposal activities for IAM/CIAM opportunities across the Americas. Develop pursuit strategy, coordinate cross-functional teams, prepare compliant proposals, support pricing and risk mitigation, manage stakeholders, ensure quality assurance, maintain bid content library, and support presentations and negotiations to win competitive deals.

Leads high-impact, cross-functional strategic programs from business case through execution. Establishes governance, roadmaps, metrics, investment plans, executive reporting, and operating frameworks. Partners with Engineering, Finance, Security, Sales, Legal, HR, and Talent Acquisition on compliance, organizational expansion, workforce planning, and transformation initiatives. Presents recommendations to senior leadership, manages budgets and forecasts, and drives outcomes across complex global technology and cybersecurity programs.

Own the technical presales process for Thales Sentinel software monetization solutions across the Americas. Serve as the primary technical interface for prospective customers, lead discovery, RFI/RFP responses, product evaluations, demonstrations, and solution design. Partner with sales and professional services teams, develop technical architectures and workflows, and occasionally create proofs of concept or code samples. The role requires enterprise technical consulting experience, strong communication skills, and 10–25% customer travel.

Provides hands-on technical leadership for complex civil identity software products across cloud and on-premises environments. Leads software architecture, full lifecycle development, deployment, integration, security, code reviews, documentation, technical issue resolution, and engineering standards. Partners with leadership and design authorities to translate business and regulatory needs into scalable solutions, and contributes technical expertise to sales and bid activities.

Leads Thales’ Software Monetization sales organization across the Americas, owning revenue, bookings, forecasting, pipeline health, and growth. Develops direct and channel sales strategies, acquires new customers, expands existing accounts, and supports major deals. Defines territories, quotas, compensation, KPIs, and sales methodologies while recruiting and coaching regional sales leaders. Partners with marketing, product, customer success, and operations teams on go-to-market strategy, pricing, positioning, and business planning. Maintains executive customer and partner relationships and reports performance to senior leadership.

Provides Level 2 operational support for mission-critical identity and biometrics environments. Monitors systems, infrastructure, applications, networks, alerts, logs, and dashboards; troubleshoots incidents; executes runbooks and remediation; coordinates escalations and major incident response; documents incidents and handoffs; supports maintenance and service restoration; identifies recurring issues and automation opportunities. Works rotating NOC shifts, on-call coverage, weekends, holidays, and maintenance windows while meeting SLAs and security requirements.

Own full-cycle talent acquisition for technical, sales, and senior-level roles, with emphasis on proactive sourcing and passive-candidate engagement. Partner with hiring managers and executives to define requirements, improve hiring speed and quality, coach stakeholders, and manage candidate relationships through onboarding. Support approximately 15–25 roles at a time within a large matrixed organization.

Develop and manage global, regional, and segment-specific sales enablement programs for Thales Application Security products. Create product training, pitch decks, competitive research, discovery resources, and other field assets. Partner with Product, Product Marketing, and Sales teams to improve seller knowledge, product launches, and sales performance. Facilitate large-scale in-person and virtual training sessions, manage multiple programs, and measure program impact through reporting tools.

Designs, documents, and implements complex Java UI applications using Eclipse RCP, JFace, and JavaFX. Responsibilities include software architecture, design patterns, SOLID principles, use-case development, proof-of-concepts, code reviews, testing, agile delivery, and continuous integration. Provides technical leadership, mentoring, stakeholder facilitation, engineering support, and architectural compliance while contributing across the full software development lifecycle.

Lead delivery of identity and biometrics projects from contract award to close. Manage internal and external stakeholders, schedules, budgets, risks, EAC, KPIs, and contractual issues. Coordinate cross-functional teams (engineering, IT, security, supply chain), ensure regulatory and security compliance (CJIS/CFIUS/DOJ), drive change management, and ensure on-time, on-budget, high-quality customer delivery. Domestic travel up to 25%.

Own and expand customer relationships within existing accounts to drive cross-sell, upsell, renewals and long-term growth. Lead Customer Business Reviews, build Key Account Plans, identify whitespace opportunities, mitigate churn, and collaborate with Customer Success, Sales Engineering, Professional Services, Product, and Marketing to align solutions with customer outcomes.

Design, build, and maintain scalable infrastructure and tooling to improve availability, reliability, performance, and security. Implement SRE practices (SLI/SLO/SLA), eliminate toil, monitor telemetry, participate in incident response and on-call rotation, and collaborate cross-functionally to support global production systems.