Jobs at Thales

Develops and maintains cross-platform kernel software for file systems and storage. Responsibilities include designing performant and correct code, debugging Linux user-space and kernel issues, developing FUSE-based file system code, writing unit tests and functional specifications, troubleshooting defects and customer escalations, and collaborating with QA, support, product, architecture, and project management teams in a SAFe Agile environment.

Performs revenue recognition analysis, contract interpretation, transaction documentation, revenue and deferred revenue reconciliations, month-end close support, reporting, audit assistance, and compliance with IFRS 15 and ASC Topic 606. Partners with Sales, Operations, Legal, Finance, and auditors; researches accounting issues, monitors regulatory changes, supports multiple-element arrangement allocations, and trains sales teams on revenue recognition principles.

Lead strategy and hands-on development of AI-driven marketing automation and agentic workflows. Architect and integrate AI agents with MarTech (Salesforce, Marketo, Outreach, ZoomInfo), implement governance and performance metrics, drive adoption, and measure efficiency, cost, quality, and revenue impact.

Lead design, architecture, and hands-on development of secure, cloud-based identity and data protection products for law enforcement. Define standards, drive technical decisions, deploy and validate solutions in cloud/on-prem, mentor engineers, perform root-cause analysis, support bids, and maintain authoritative technical documentation to ensure scalable, compliant, and high-performance systems.

Lead administration, configuration, and optimization of the ServiceNow platform. Manage upgrades, integrations, performance monitoring, and architecture. Act as technical escalation, liaise with stakeholders and vendors, create operational documentation and KPIs, and participate in a 24x7x365 on-call rotation to ensure platform stability and scalability.

Lead regional go-to-market strategy and execution for Identity and Access Management in the Americas. Partner closely with sales to drive account-focused programs, own marketing contribution to pipeline, run high-impact initiatives (events, partner plays), coordinate cross-functional teams, and provide performance insights. Mentor team members and support land-and-expand, upsell, and advocacy efforts tied to measurable pipeline outcomes.

Own and expand customer relationships within existing accounts to drive cross-sell, upsell, renewals and long-term growth. Lead Customer Business Reviews, build Key Account Plans, identify whitespace opportunities, mitigate churn, and collaborate with Customer Success, Sales Engineering, Professional Services, Product, and Marketing to align solutions with customer outcomes.

Design, build, and maintain scalable infrastructure and tooling to improve availability, reliability, performance, and security. Implement SRE practices (SLI/SLO/SLA), eliminate toil, monitor telemetry, participate in incident response and on-call rotation, and collaborate cross-functionally to support global production systems.

Design, build, and maintain cloud infrastructure and CI/CD for a high-availability telecommunications product. Define SLOs/SLIs, manage incident response and on-call rotations, implement observability, perform performance and capacity planning, run blameless postmortems, and collaborate with security teams to ensure compliance and access control.

Lead capture, bid, and proposal activities for IAM/CIAM opportunities across the Americas. Develop pursuit strategy, coordinate cross-functional teams, prepare compliant proposals, support pricing and risk mitigation, manage stakeholders, ensure quality assurance, maintain bid content library, and support presentations and negotiations to win competitive deals.

Provide administrative and project coordination support across the project lifecycle: process sales orders, track project progress, manage calendars, prepare documents, coordinate with internal teams and warehouses, support meetings and onsite customer events, handle time/expense reporting, and maintain filing and office logistics. Requires U.S. citizenship for post-hire regulatory clearances.

Lead strategic account renewals and manage the renewals pipeline to retain and grow revenue. Negotiate with senior executives, mentor junior team members, innovate processes, and collaborate cross-functionally to execute revenue-retention strategies while ensuring excellent customer experiences.

Provide technical presales support for Thales Modern Card Issuance D1 platform: translate business needs into technical solutions, run product demos, assess customer requirements, write technical proposal elements, coordinate with solution design and product teams, and ensure smooth handover to delivery. Support sales with API, architecture, compliance, and payment domain expertise.

Lead messaging, positioning, and go-to-market for the Thales CipherTrust Data Security Platform. Build developer-first narratives, sales and lead-generation collateral, launch GTM programs, run integrated marketing campaigns, and support sales through competitive analysis and cross-functional collaboration.

Lead delivery of identity and biometrics projects from contract award to close. Manage internal and external stakeholders, schedules, budgets, risks, EAC, KPIs, and contractual issues. Coordinate cross-functional teams (engineering, IT, security, supply chain), ensure regulatory and security compliance (CJIS/CFIUS/DOJ), drive change management, and ensure on-time, on-budget, high-quality customer delivery. Domestic travel up to 25%.

Provide pre-sales technical expertise for application security solutions: consult with customers, deliver demos/PoCs, prepare RFP/RFI responses, enable partners, advise product strategy, and collaborate with customer success and support to ensure solution fit and satisfaction.

Support the Customer Success/Product Support team by responding to customer inquiries via ServiceNow, managing the support ticket queue, documenting technical issues for escalation, proposing process improvements, and contributing to high customer satisfaction while gaining cybersecurity product experience.

Manage Tier 1 customer cases to meet SLAs: assign priorities, maintain accurate customer information, provide timely updates, troubleshoot or escalate issues, collaborate with engineers and sales engineering, and contribute to the knowledge base with technical guides and how-to articles.