Jobs at Thatch (thatch.ai)

As Operations Lead, you will oversee daily operations of customer teams, drive operational efficiency, coach specialists, manage escalation cases, and collaborate cross-functionally to enhance customer experience.

Sell Thatch's healthcare benefits to SMBs by managing a hybrid sales motion, engaging stakeholders, tailoring pitches, and collaborating with product, growth, and customer success. Track pipeline metrics, iterate the SMB sales playbook, and occasionally travel for on-sites and key customer meetings.

The Employee Experience Manager will oversee office management, plan events, and enhance employee satisfaction and culture at Thatch.

The Operations Lead will manage payment reconciliation, direct operational workflows, develop processes, and handle support escalations to enhance Thatch's operations team effectively.

The Employer Support Specialist resolves customer issues, acts as a trusted advisor for benefits, and collaborates with engineering to enhance customer experience.

Drive consultative mid-market sales across the Central region, advising executive HR and finance stakeholders on group health solutions. Manage full sales cycle, build broker partnerships, influence product positioning, analyze competitive landscape, maintain pipeline and forecasting, and travel regionally to support brokers and clients.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Owner of West Coast mid-market territory selling group health insurance solutions. Lead consultative sales with executives and HR, manage brokers, drive forecasting and pipeline health, inform product and GTM strategy, and travel regionally to build relationships.

Lead and grow the Account Management team to drive retention, expansion, and satisfaction for mid-market and enterprise customers. Build scalable processes, tooling, and data-driven programs; manage escalations; partner cross-functionally with Sales, Product, and CS to improve outcomes and support growth.

The Growth Marketing Associate will execute multi-channel marketing campaigns, analyze performance metrics, and collaborate across teams to optimize lead generation and conversions.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.