Teams at The Critical Update

Provide outsourced IT support for small businesses and nonprofits, including end-user troubleshooting, computer setup, Microsoft 365 and Google Workspace administration, Windows Server maintenance, networking, cybersecurity, malware remediation, and onsite technical assistance. The role also requires documenting solutions, managing service tickets, prioritizing support requests, communicating with clients, assisting with network cabling, and collaborating with vendors and internal team members.