Jobs at TierPoint

Leads Salesforce platform governance, configuration, enhancements, backlog prioritization, release planning, and roadmap management. Partners with architects, technology teams, business stakeholders, and senior leaders to define requirements, solve complex process problems, mitigate delivery roadblocks, and improve end-to-end business outcomes. Oversees application lifecycle activities, process performance, troubleshooting, root-cause analysis, and solution implementation while providing informal team leadership and strategic guidance.

Provides 24x7 operational support for managed Linux customer environments, including installation, incident resolution, patching, escalation support, documentation, customer communication, and process automation. Collaborates with operations and architecture teams to maintain service availability and resolve high-severity incidents.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Build and lead the company’s SEO and AEO strategy, including technical optimization, keyword research, content planning, audits, reporting, and conversion improvement. Analyze organic performance, site health, user journeys, and algorithm changes while partnering with marketing and content teams. Manage the website content roadmap, recommend improvements, enable cross-functional SEO best practices, and drive organic traffic and brand growth.

Protects revenue integrity through customer account reviews, dispute investigations, contract and pricing validation, revenue leakage analysis, financial adjustments, reporting, and root-cause analysis. Supports billing operations by investigating discrepancies, improving processes, maintaining billing and order-to-cash knowledge, and implementing billing controls. Partners with Finance, Billing Operations, Sales, Customer Success, Legal, and Contract Administration.