Teams at Truv

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Sell Truv's verification platform to mortgage lenders through consultative, product-led engagements. Own full sales cycle from prospecting to close, design integrations with POS/LOS and APIs alongside Product and Solutions Engineering, navigate complex buying committees, grow account adoption, and feed customer insights into the product roadmap.

Manage MyTruv's consumer app social presence across YouTube, TikTok, and Instagram. Plan, package, and post content, engage with comments and DMs, coordinate with UGC creators, grow and nurture community, and relay audience insights to growth and product teams.