Teams at UpGuard

Customer-facing technical expert supporting account managers through renewals, upsells, trials/POCs, security assessments, and RFPs. Drive product activation, architect solutions, identify customer pain points, and improve trial/POC experiences to grow existing accounts.

Lead and scale a US SDR team to generate qualified pipeline by coaching SDRs, owning performance metrics and dashboards, designing onboarding, aligning with Marketing and Sales, executing creative outbound/inbound prospecting, and implementing AI-powered tools, CRM processes, and playbooks to improve efficiency and pipeline quality.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.