Vallen USA Benefits Overview

Manages metalworking product category strategies, including assortment, pricing, supplier relationships, category planning, and market analysis. Analyzes sales, margin, inventory, and working capital performance to support profitable growth and operational efficiency. Collaborates with Sales, Sourcing, Marketing, Operations, IT, and Supply Chain to execute category initiatives, negotiate with suppliers, monitor competitive trends, and support product introductions and lifecycle management.

Manages customer relationships and inside sales activities, including processing orders, preparing quotes, monitoring product availability and deliveries, resolving complaints, identifying upselling and cost-saving opportunities, and generating leads. The role also supports account implementations, contract and pricing compliance, billing issue resolution, service KPI performance, customer training, and cross-functional strategic initiatives.

Develops and supports enterprise EDI integrations by creating and troubleshooting maps, configuring IBM Sterling B2B Integrator, onboarding trading partners, monitoring transactions, coordinating testing and deployments, and resolving production issues. The role integrates EDI with Infor M3 ERP and other systems using APIs, web services, databases, and secure communication protocols. It also documents technical processes, performs root cause analysis, and supports production .NET, IIS, SQL Server, and integration environments.