Teams at Waystar

Provide advanced front-line support to Waystar clients via phone, email, and chat; troubleshoot and escalate complex product, technical, and billing issues; conduct client training and onboarding; document interactions in CRM; collaborate with internal teams to share feedback and drive product and process improvements; develop knowledge base content and maintain confidentiality.

The Clinical Product Consultant will provide clinical insight into product development, auditing effectiveness, enhance user experience, manage client implementations, and support Utilization Management processes.

The Revenue Integrity Auditor validates charges and coding, performs quality control, analyzes revenue leakage, and communicates findings to clients while maintaining coding requirements.