Teams at Waystar

Leads reliability engineering for critical platforms by improving scalability, performance, observability, automation, and incident response. Designs SLOs, error budgets, monitoring, recovery mechanisms, and infrastructure solutions; conducts root cause analyses and postmortems; supports distributed systems, Kubernetes, cloud platforms, IaC, and CI/CD pipelines. Provides technical leadership across engineering teams, mentors engineers, and applies AI tools to automate workflows and improve operational efficiency.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.