Teams at Wolters Kluwer

Develop and maintain high-quality technical manuals, guides, specifications, and related documentation. Lead information sessions with subject matter experts, align content with user needs and product requirements, improve existing materials, manage documentation projects, incorporate usability-testing feedback, and coordinate with design teams on visuals and diagrams. Apply documentation tools, industry standards, and best practices to improve clarity, usability, and content quality.

Lead growth strategy and execution for UpToDate Expert AI across awareness, acquisition, activation, and early engagement. Drive cross-functional initiatives with marketing, sales, engineering, and data teams to improve discovery, onboarding, and activation. Define OKRs, measurement frameworks, run experiments, and translate clinician insights into product and go-to-market actions while balancing clinical, privacy, and regulatory constraints.

The Customer Marketing Manager will develop strategies to drive customer engagement, retention, and lifetime value through data analysis and targeted marketing campaigns, while managing events and collaborating with various teams.