Jobs at Zapier

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, admin tooling, and AI/agent governance. Define strategy and technical roadmap, ensure reliability of Tier-1 services, partner with Product, Sales, and Customer Success, shape AI-native engineering practices, build and develop managers and ICs, and oversee cross-org initiatives and incident leadership.

Lead R&D FP&A: own forecasting, budgeting, variance analysis, and cloud (AWS) cost modeling; evaluate AI investments; build decision-ready models; support executive and board reporting; improve forecasting, tooling, and data quality.

The role entails forecasting, planning, and analysis for Zapier's self-serve and new products businesses, requiring strong SQL skills and finance expertise.

Sell Zapier's AI orchestration and automation platform to mid-market customers. Own full sales cycle from prospecting through close and expansion, build pipeline via inbound/outbound, manage forecasts in HubSpot/Gong, collaborate with cross-functional teams, and provide product feedback.

Lead Zapiers security strategy for an AI-native SaaS platform. Own App and Infrastructure Security, Detection & Response, GRC, risk management, incident response, bug bounty triage, and enterprise security enablement. Partner with Product, Engineering, Legal, and GTM to embed secure-by-default design, shape AI-specific controls, support enterprise deals, and build a high-performing security engineering organization.

As a Sr. Applied AI Engineer at Zapier, you will build and enhance AI platform capabilities, focusing on LLM Ops and ML Ops to support scalable AI development across teams.

The Sales Engineer will educate customers on automation solutions, drive technical sales, and collaborate with teams to influence product development and customer success.

As a Staff Engineer for Revenue, you'll shape technical vision and architecture for billing and pricing systems, ensuring correctness while enhancing cross-team collaboration.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.