Jobs at Zendesk

Lead sourcing strategy and execution for software and engineering categories, including AI/LLM vendors. Manage vendor due diligence, RFx, contract negotiations, forecasting for usage and licenses, cost-management initiatives, and multi-vendor LLM strategy. Partner with Legal, Security, IT, and Engineering to optimize consumption, mitigate risk, and drive commercial leverage and shorter renewal cycles.

Hunt and close new SMB customers using AI-driven insights and traditional sales tactics. Manage full sales cycles, build ROI-backed proposals, collaborate with Solutions Engineers, maintain pipeline in Salesforce, and drive renewals, upsells, and territory plans while meeting revenue targets.

Lead end-to-end analytics for engineering and product: develop SQL and dbt models, build self-service dashboards, define and standardize metrics (DORA, cycle time), run investigations into productivity, AI adoption, reliability and cost, implement data quality tests, integrate third-party data into Snowflake, and produce documentation for stakeholders through VP level.

Lead the revenue close process, ensuring accuracy and compliance. Provide technical accounting guidance and mentor the team. Improve internal controls and procedures.

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

Lead the evolution of the partner technology ecosystem, optimizing partner experience and integrations to drive revenue growth and efficiency.

Senior Platform Architect leads technical and solution strategy for Zendesk AI customer engagement: selling to enterprise buyers, designing architectures, mapping RFPs, scoping and executing trials, building production-grade AI/LLM integrations, coordinating pre/post-sales teams, and driving customer implementations and optimizations.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

The Revenue Recognition Manager ensures ASC 606 compliance, advises on revenue recognition, analyzes data, improves processes, and supports financial reporting and audits.

Lead end-to-end customer AI adoption and expansion: define multi-year AI roadmaps, align cross-functional teams, drive execution, measure adoption and commercial impact, advise on responsible AI and compliance, and act as primary strategic partner to executives to maximize retention and revenue.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.

Lead end-to-end US leave of absence and ADA/accommodation strategy. Design and automate scalable workflows, manage leave vendors, resolve complex Tier 3 escalations, partner with Legal/HRBP/Payroll, update policies for compliance, and pursue AI-driven efficiencies to improve accuracy and employee experience.

Embed with strategic customers to lead end-to-end deployments of AI agents and LLM workflows. Scope, design, code custom integrations, configure RAG architectures, troubleshoot escalations, and bridge customer IT with product engineering to ensure production rollouts and measurable ROI.

Lead Territory Planning Operations and Quota Strategy for GTM: co-lead annual planning, drive territory design and quota methodologies, align cross-functionally, own operating models, documentation, and delivery of planning insights while leading a small team and large-scale initiatives.