Jobs at Zendesk

The Revenue Recognition Manager ensures ASC 606 compliance, advises on revenue recognition, analyzes data, improves processes, and supports financial reporting and audits.

The Senior Sales Operations Analyst will enhance sales operations for AI products, ensure data accuracy, automate processes, and collaborate across teams to drive efficiency and growth.

Lead and scale a regional expert services consulting team to deliver predictable, high-quality SaaS implementations. Own staffing, utilization, capacity planning, delivery KPIs, risk remediation, and customer outcomes. Partner cross-functionally to drive adoption, expansion, and retention while innovating scalable delivery motions and coaching the team using data and AI-enabled tools.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

The Senior Full Stack Engineer will design backend services for real-time voice AI products, optimize performance, and collaborate across teams to enhance user experiences for voice interactions.

The Forward Deployed Engineer will lead the technical delivery of AI solutions, build integrations, troubleshoot issues, and collaborate with teams to enhance Zendesk's AI capabilities for enterprise customers.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.

Lead sourcing strategy and execution for software and engineering categories, including AI/LLM vendors. Manage vendor due diligence, RFx, contract negotiations, forecasting for usage and licenses, cost-management initiatives, and multi-vendor LLM strategy. Partner with Legal, Security, IT, and Engineering to optimize consumption, mitigate risk, and drive commercial leverage and shorter renewal cycles.

Lead the revenue close process, ensuring accuracy and compliance. Provide technical accounting guidance and mentor the team. Improve internal controls and procedures.

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

The Senior Manager of Sales Operations will partner with the VP of Sales Development to shape priorities, drive decision-making, and coordinate global sales operations, focusing on planning, reporting, and performance management.

Lead the evolution of the partner technology ecosystem, optimizing partner experience and integrations to drive revenue growth and efficiency.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

As a Senior Backend Engineer, you will design and maintain data connectors, build resilient data pipelines, and collaborate on analytics infrastructure for AI products at Zendesk.

The Business Development Representative engages prospects and qualifies opportunities to develop the sales pipeline, collaborating with the sales team and driving outbound efforts.

Lead strategic initiatives for high-value pursuits, translating CX needs into solutions, building business cases, and engaging with executives to secure large deals.

As a Public Sector Solutions Consultant, you will lead technical discovery, architect AI-driven solutions, ensure alignment with customer goals, and drive AI adoption within government agencies, collaborating across departments to deliver measurable results.