Teams at Zendesk

Build and scale backend connectors, ETL pipelines, analytics infrastructure, search systems, and distributed processing for Zendesk’s AI products. Responsibilities include handling integrations, webhooks, incremental synchronization, indexing, aggregation, multi-tenant isolation, and fault-tolerant worker queues. The role also develops insight engines that transform support data into explainable automation recommendations and collaborates with product, ML, design, and customer-facing teams.

Generate qualified sales pipeline through targeted prospecting, cold calls, personalized outbound messaging, and research into SMB, commercial, and enterprise prospects. Engage prospects to understand their challenges, collaborate with sales and marketing stakeholders, manage prospect pipelines, and provide a strong customer experience. The role requires sales experience, strong communication skills, a competitive self-starter mindset, and proficiency with Salesforce, ZoomInfo, Outreach, and 6sense.

Leads Zendesk’s global Employee Relations transformation from a reactive function into a proactive center of excellence. Builds analytics and reporting capabilities, develops scalable processes, advises on complex employee relations matters, and leads investigations involving misconduct, harassment, discrimination, performance, reductions in workforce, and unfair dismissal. Partners with HR business partners, People teams, and employment counsel to ensure compliance, mitigate risk, improve service delivery, and influence strategic workforce decisions across global locations.