Teams at Zepz

Conduct quality control reviews of AML alerts, KYC/KYB onboarding, transaction monitoring, sanctions screening, and enhanced due diligence files. Ensure compliance with BSA, FinCEN, OFAC, USA PATRIOT Act, and state money transmitter regulations. Identify errors and procedural gaps, perform root cause analysis, provide remediation feedback, maintain QC metrics and dashboards, and improve compliance methodologies and training.

Leads the transformation of global financial crime operations by building SOPs, queue management, productivity standards, quality assurance frameworks, and governance processes. Owns the Fincrime case management system, operational data quality, capacity planning, SLA performance, regulatory reporting readiness, and cross-time-zone leadership coverage. Partners with Product and Compliance teams, manages direct reports, drives continuous improvement, and oversees AML controls including transaction monitoring, sanctions screening, customer risk reviews, and SAR workflows.

Own customer identity and onboarding at Zepz, including signup-to-first-transaction conversion, authentication, MFA, OTP delivery, account recovery, and account management. Lead experimentation, measurement, fraud prevention, and compliance efforts across global products. Collaborate with Engineering, Design, Security, FinCrime, Compliance, Customer Operations, vendors, and senior stakeholders to balance conversion, security, cost, and regulatory requirements.