Teams at Zip

Build and scale enterprise B2B support operations by designing SOPs, managing Zendesk and other support technologies, implementing automation, creating KPI dashboards, establishing SLAs, and leveraging AI/ML to improve efficiency and customer service. Partner cross-functionally with leadership, Engineering, and customer-facing teams to standardize workflows, optimize response times, and support key accounts.

Owns quarterly sales programs from account selection through execution, field activation, measurement, and revenue attribution. Coordinates sales, marketing, BDR, enablement, solutions engineering, business value, and partner teams around shared operating cadences. Builds the sales programs operating model, identifies pipeline and revenue gaps, develops executive buyer outcome maps, tracks progression metrics, and drives adoption across field sales teams.

Oversee US, Canadian, international, and EOR payroll operations; approve payroll runs, resolve complex tax and compliance issues, and lead the payroll team. Manage multi-state and multi-province filings, reconciliations, journal entries, equity withholding, benefits deductions, audits, provider implementations, and new-country setup. Partner with People Operations, Legal, Accounting, and Equity while improving payroll systems, controls, procedures, and automation.