Jobs at Zoom

Develop and independently execute backend features, build APIs, design data models, maintain infrastructure, and resolve customer issues. Write tested, scalable, reliable code and develop validation procedures. Support internal capabilities and ML systems while designing elegant solutions with strong observability, SLA, and scalability considerations. Collaborate with application and front-end engineers and own large backend-focused projects.

Manage strategic enterprise customer relationships, drive platform adoption and measurable ROI, support renewals and expansion, deliver training and advisory, and resolve technical questions. Collaborate with Account Management, Sales, Product, Marketing, Support, and CS Engineering while developing expertise in data modeling, integrations, platform configuration, AI-assisted workflows, MCP, and CLI capabilities.

Lead U.S. state and local tax strategy, compliance, and audit defense across direct and indirect taxes. Partner with Product, Engineering, Finance, Legal, and Revenue to ensure correct tax configuration, drive automation and AI initiatives, manage SALT audits, advise on contracts/pricing, and mentor the tax team while implementing tax technology improvements.

Provide legal counsel for AI-powered products across Zooms platform. Partner with product, engineering, privacy, security, and business teams to assess risks, conduct product reviews, maintain compliance inventories, draft customer-facing disclosures and terms, and negotiate vendor/AI/data agreements while enabling innovation and global compliance.

Own and improve the core Zoom Chat messaging experience across desktop, mobile, and web. Define roadmap, translate user and research signals into prioritized product requirements, partner with Design, Engineering, and Data Science to ship AI-powered features, and communicate tradeoffs and progress to stakeholders while driving adoption and long-term growth.

Lead company-wide financial planning and forecasting for revenue, billings, collections, and free cash flow. Build and maintain annual plans and rolling forecasts, deliver variance analysis and reporting to senior leadership, improve forecasting methodologies, and partner cross-functionally to inform strategic decision-making.

Serve as a trusted technical advisor for Federal clients, design and demo Zoom-based collaboration and telephony solutions, implement proofs of concept, respond to RFIs/RFPs, and translate customer needs into product recommendations and feature requests. Support Account Executives throughout the sales cycle and maintain advanced proficiency across video, voice, networking, security, APIs/SDKs, and AI.

Lead strategy and execution of partner deployment accreditation and technical continuing education programs. Develop roadmaps, documentation, and training; collaborate with product owners, partner solution engineers, sales, and professional services; manage multiple global certification programs; monitor and report progress; maintain content quality and align programs to product roadmaps and stakeholder needs.

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.

The Account Executive will sell Zoom's Workplace platform to State & Local Government accounts, focusing on Voice and Contact Center solutions, while managing procurement processes and building relationships with government leaders.

Manage end-to-end global VAT and indirect tax compliance across multiple jurisdictions, support month-end/quarter-end indirect tax accounting, assist with e-invoicing and digital tax reporting, collaborate on tax technology automation and AI-driven improvements, respond to audits, and provide tax advisory to internal and customer-facing teams.

Hunter-style commercial account executive responsible for prospecting, managing complex sales campaigns, delivering demos and proposals, engaging C‑level executives, qualifying leads, and working cross-functionally to expand Zoom One platform adoption.

Lead operational strategy for partner marketing programs, building scalable processes, AI-driven automation, and reporting to drive partner-sourced revenue. Manage MDF/payment workflows, budget operations, partner data models, dashboards, and cross-functional execution with Marketing, IT, Finance, Legal, and leadership.

Sell Zoom Workplace to K-12 and higher education accounts across Texas, leading AI and digital transformation conversations with CIOs and IT leaders. Drive consultative sales cycles including demos, proposals, negotiations, and QBRs; navigate government procurement and long public sector cycles; partner with channels to expand adoption; forecast territory performance and identify opportunities to grow revenue.

Act as a product expert and technical advisor through the sales cycle, translating customer needs into solution designs, leading tailored demos and pilots, designing data and integration approaches, and collaborating with Sales, Product, and Customer Success to ensure alignment and drive adoption.

Lead integrations and data-sync product strategy to ensure reliable, fresh GTM data. Ship integrations, APIs, and AI-agent workflows; own reliability metrics, customer relationships, migrations, and cross-functional execution with engineering and design.

Lead global integrated marketing strategy and campaign systems across awareness to expansion. Orchestrate multi-channel, AI-informed programs, align cross-functional stakeholders, scale regional execution, and measure pipeline and revenue impact through robust attribution and experimentation frameworks.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.