Jobs at Zscaler

Provide first-line technical support for complex security and networking issues, including troubleshooting SSL, SAML, HTTP, TCP/IP, connectivity, and performance problems. Partner with Engineering, document resolutions, manage enterprise escalations, contribute product feedback, develop training, and mentor support engineers. The role requires expertise in web security, network infrastructure, security proxies, VPNs, firewalls, DLP, SD-WAN, and related technologies, along with U.S. citizenship.

Build and expand strategic relationships with SLED technology partners, create joint go-to-market activities and sales pipeline, develop regional campaigns, deliver partner enablement, influence partner sales strategies, map decision-makers, support technical practices, and manage alliance selection, performance, compliance, and contractual obligations. The role requires enterprise SaaS sales and channel alliances experience, quota achievement, AI/ML familiarity, and travel.

Partner with sales teams to win strategic data security opportunities. Present technical solutions, gather customer requirements, lead product evaluations, configure solutions, and design evaluation test plans. The role requires extensive pre-sales experience, security and networking expertise, data protection and web technology knowledge, and collaboration across matrixed go-to-market and partner teams.

Own major Zscaler service incidents from declaration through resolution and post-mortem. Lead cross-functional incident bridges, coordinate engineering, product, support, and regional teams, provide customer and executive updates, author Root Cause Analysis reports, analyze incident trends, and drive preventative improvements. The role supports federal and commercial customers, includes global on-call rotations, and requires U.S. citizenship.

Leads Data Security product growth across the AMS region by driving sales strategy, supporting technical and commercial opportunities, enabling field teams, and translating customer insights into product strategy and roadmap improvements. The role covers competitive analysis, pricing, pipeline and churn analysis, customer escalations, deployment support, and data-driven business updates. It focuses on AI-powered data security products, including DLP, DSPM, and AI security solutions.

Lead insider risk detection engineering and investigations using EDR/XDR, UEBA, SIEM, and SOAR tools. Refine detection rules, reduce alert noise, close coverage gaps, manage investigations, develop playbooks, document evidence, mentor analysts, and collaborate discreetly with HR, Legal, business leaders, and executives. The role also requires investigative workflow automation using Python or JavaScript and ownership of scalable security processes.

Leads complex, cross-functional Customer Success programs from strategy through execution and operational adoption. Establishes governance, charters, metrics, milestones, accountability, and risk management across Professional Services, Technical Success, and Support. Uses data-driven analysis to assess program health, guide course corrections, and provide executive-ready reporting. The role also supports AI-driven solutions and enterprise software implementation in a remote Customer Success PMO environment.

Lead ThreatLabz’s threat research engagement strategy within Marketing. Develop positioning, messaging, content, and launch programs that translate complex security research into compelling narratives for CISOs, practitioners, information-sharing organizations, media, and AI-driven discovery. Partner with research, product, sales, enablement, and demand generation teams; empower sales with research-driven tools; monitor market and competitive intelligence; and lead hybrid, cross-disciplinary teams.

Provides executive and administrative support to the SVP of Worldwide Alliances & Channels. Responsibilities include complex calendar management across global time zones, meeting and event coordination, briefing materials, action-item tracking, confidential information handling, expense reporting, and domestic and international travel arrangements. The role requires strong organization, discretion, communication, adaptability, and advanced proficiency with Google Workspace and Zoom.

Leads the enterprise data platform strategy, architecture, governance, and evolution. Manages a central data team and enables federated self-service analytics across business functions. Builds AI-ready data pipelines, RAG and Graph RAG architectures, custom data applications, observability, cost optimization, and AIOps capabilities. Requires hands-on expertise with Snowflake, dbt, modern ETL, Python, SQL, CI/CD, and Data Mesh architectures, along with 5+ years leading technical data teams.

Protect corporate data through DLP implementation, tuning, alert review, false-positive reduction, and control optimization across web, endpoint, email, cloud, and SaaS environments. The engineer will review data protection programs, improve monitoring and blocking controls, collaborate with business partners, and use automation and emerging AI tools to strengthen security operations.

Manage premium technical success relationships for strategic customers using web and email security solutions. Drive product adoption, implementation consulting, technical training, escalations, cloud update communications, and proactive environment recommendations. Partner with sales and product management to resolve complex infrastructure challenges, influence product requirements, and deliver customer value. The role requires advanced networking, security protocols, troubleshooting, and customer advisory expertise, with travel up to 25%.

Own enterprise sales activities for SLED or Healthcare accounts, including executive relationship development, account strategy, stakeholder collaboration, trusted-advisor engagement, and alignment of cloud security solutions with customer goals. The role requires full-cycle software or security sales experience, enterprise and C-level selling, strategic planning, net-new logo acquisition, quota achievement, and knowledge of AI/ML solutions.

Build and manage customer relationships, drive sales opportunities, and represent Zscaler’s Zero Trust Exchange and cloud security platform. This posting is for consideration for future Sales Account Executive opportunities in the East region. The role operates within a collaborative, customer-focused, inclusive organization and may follow Zscaler’s hybrid work model.

Own enterprise account strategy and full-cycle sales for major accounts. Build relationships with C-suite stakeholders, align Zscaler’s cloud security solutions with customer goals, collaborate with internal teams, develop trusted-advisor relationships, close new logos, meet sales targets, and leverage channel partnerships.

Provides technical leadership for Zscaler Zero Trust Browser solutions across the sales lifecycle. Leads executive briefings, technical workshops, proof-of-value evaluations, deployments, and architecture discussions. Develops technical collateral, demos, test plans, and reference architectures while articulating browser security controls such as threat prevention, monitoring, DLP, private application access, and privileged remote access. Partners with sales and engineering to support customer outcomes, product enhancements, and successful technical wins.

Lead and develop Zscaler’s Southeast SLED sales team, coaching representatives and improving sales excellence. Establish territory-planning, assessment, and resource-allocation processes; build high-performing sales teams; attract top talent; scale organizational processes; and position SaaS and enterprise security solutions. The role requires SLED leadership experience, sales-team building expertise, and foundational AI/ML knowledge.

Lead the US Higher Education sales team, coach sales excellence, build successful sales teams, and manage territory planning, assessment, and resource allocation. The role requires higher education leadership experience in software or SaaS, enterprise security familiarity, AI/ML understanding, and the ability to attract top sales talent and scale organizational processes.

Lead enterprise customer engagements implementing Zscaler Zero Trust Cloud and Cloud Connector solutions across AWS, Azure, and GCP. Responsibilities include solution design, deployment, validation, troubleshooting, Terraform-based infrastructure automation, technical workshops, knowledge transfer, and collaboration with customer and internal teams to deliver secure cloud workload, hybrid connectivity, traffic inspection, and Zero Trust outcomes.

Leads strategic partnerships with emerging global systems integrators by developing business plans, accelerating pipeline, building executive relationships, and driving regional revenue. Collaborates with sales and alliances teams to create joint offerings, increase partner brand awareness, and support sell-to and sell-through models. The role requires experience in sales, business development, or partnership management, familiarity with security and networking, AI-tool adoption, and travel up to 40%.