Access Control Deployment Project Manager

About the Role

We are seeking a highly organized and execution-oriented Access Control Deployment Manager to coordinate and deliver access control hardware and technology installations across job sites including multifamily properties, single family rental properties and common area business doors. This role is hands-on and detail-driven, focused on ensuring deployments are properly planned, site-ready, installed correctly, and fully resolved through completion and post-deployment stabilization. 

You will act as the central point of coordination across customers, field teams and internal stakeholders. You will own deployment readiness, execution, issue resolution, and follow-through to ensure a high-quality customer experience.

You’ll succeed if you’re highly organized, proactive, detail-obsessed, and comfortable jumping in wherever needed to get a deployment across the finish line.

Duties and Responsibilities 

Projection Coordination & Execution

• Own end-to-end coordination of access control deployment and installation projects from handoff through completion and post-deployment support.
• Translate sales or customer handoffs into clear, executable deployment plans.
• Manage multiple concurrent deployments with shifting timelines and priorities to ensure deployments occur on-time and to specification.
• Develop and maintain detailed project schedules, task trackers, deployment blockers and deployment documentation. Proactively surface and resolve issues.

Pre-Installation Site Walkthroughs & Readiness 

• Lead or coordinate pre-installation site walkthroughs with customers, installers, and internal teams.
• Develop and maintain pre-install readiness checklists and ensure all checklist items are validated and signed off prior to scheduling installation, validating:

• Power sources, voltage, and electrical readiness
• Network connectivity, cabling paths, and IT requirements
• Mounting locations, physical clearances, and access points
• Environmental conditions and operational constraints
• Safety, access permissions, and site operating hours
  

• Proactively identify gaps, risks, or blockers early before installation is scheduled and proactively drive resolution.
• Coordinate corrective actions with customers, facilities teams, electricians, IT teams, and installers to prevent failed or partial installs.
• Ensure materials, equipment, documentation, and permits are available and staged ahead of installation.

• Be the accountable owner for site readiness—no install proceeds without confirmed readiness or documented risk acceptance.

Installation & Field Coordination

• Schedule installers and subcontractors aligned with site readiness and customer availability.
• Coordinate with stakeholders regarding material ordering, shipping, inventory, and staging to support deployment.
• Support field teams during deployments by answering questions, resolving issues, and coordinating real-time problem solving.
• Troubleshoot installation issues and escalate appropriately while maintaining ownership.
• Ensure installation quality, safety, and documentation standards are met.

Customer Communication & Collaboration

• Serve as a primary point of contact for customers throughout deployment, installation, and immediate post-deployment phases.
• Set clear expectations on timelines, site requirements, and responsibilities.
• Coordinate onsite meetings, walkthroughs, and acceptance reviews and sign-offs.
• Communicate status updates, delays, risks, and resolutions clearly and professionally.

Post-Deployment Accountability

• Remain accountable for customer issues after deployment, ensuring problems are tracked, owned, and resolved—even when execution requires other teams.
• Coordinate with the relevant stakeholders to resolve post-deployment issues or site-specific problems.
• Support handoff to ongoing support teams while ensuring no open issues are left unresolved.
• Identify recurring problems and feed learnings back into readiness checklists and processes.

Process Improvement & Documentation

• Develop and improve deployment playbooks, checklists and documentation.
• Capture lessons learned from deployments and recommend improvements to tools, processes, and coordination workflows.
• Ensure accurate updates in project management, inventory, and billing systems.

Required Qualifications:

• Strong experience coordinating hardware, access control, security, IoT, or low-voltage system installations.
• 3–6 years of experience in project coordination, field deployments, installation management, or operations roles.
• Demonstrated ability to manage multiple concurrent deployments with high attention to detail.
• Hands-on understanding of site readiness requirements (power, network, mounting, access).
• Excellent organizational, communication, and follow-through skills.
  Proven ability to proactively identify problems and drive them to resolution across teams.
• Comfortable working with customers, installers, subcontractors, and cross-functional internal teams.
• Willingness and ability to travel to customer sites as needed.

Preferred Qualifications

• Experience with electronic security systems, access control, cameras, or building technology installations. Ability to use basic electronic troubleshooting tools such as multimeters.  
• Familiarity with construction drawings, site surveys, and low-voltage installations.
• Experience with project tracking tools and CRM systems.
• Strong customer-facing experience in operational or technical delivery roles.

Working hours and conditions

• Location: Preferred location is Austin, Texas. Open to other locations.
• Travel: Expected travel to customer sites, sometimes requiring overnight stays.
• Work Environment: Combination of office and field work, including warehouses, commercial buildings, and industrial sites. May involve moderate physical activity and exposure to environmental conditions.
• Safety Compliance: Must adhere to OSHA and site-specific safety rules; able to halt unsafe work and escalate as needed.
• Remote Work/Flexibility: Office tasks may be performed remotely; on-site presence is required for deployments. Flexible hours may be needed to align with customer availability.