Account Manager I - Commercial Insurance

Job Summary:

Minimum book size:

Premium:     $1,000,000

Revenue:      $   100,000

Policy count:            100

Provide assistance and support to Account Managers in placing, maintaining, expanding and servicing accounts in accordance with agency’s policies and procedures.  Must be able to work at the direction of Account Managers.

The Account Manager Assistant position is a training/development position and not a permanent position.  Account Manager Assistants are expected to remain in this position for approximately one year.  We expect that the Account Manager Assistant will then transfer into an Account Manager Trainee position and then an Account Manager position.

Duties & Responsibilities:

• Generate schedules and new and renewal proposals as outlined in the Proposal Guidelines.
• Develop renewal questionnaires based on most current information.  Update spreadsheets and Excel schedules as needed.
• Enter/update information in agency and document management system, including by not limited to policy coverages, exclusions, special endorsements, and restrictions/limitations as required by the agency’s standards.
• Process simple endorsements and refer complicated endorsement requests to the Account Manager.
• Process cancellations.
• Process audits and generate/send out letters to
• clients for large audit changes and/or for large clients.
• Initiate invoicing activities for all transactions, including pre-billing of automatic renewals.
• Assist Account Managers with allocations.
• Pull loss runs and complete premium loss summaries as needed.
• Enter and generate for modmaster analysis.
• Set up master certificates and provide instructions for issuance of certificates and auto ID cards.  Maintain working knowledge of certificate issuance and auto ID card issuance process.
• Perform review of policies and endorsements.  Transmit policies and endorsements to clients.
• Assist in handling renewals and servicing for commercial accounts.
• Submit required reports and complete all processing in a timely manner.
• Maintain files, records, and personal work space in an orderly, current manner.
• Routinely review exception reports and aging reports and take necessary action to properly address items.
• Maintain follow-up/suspense files on outstanding tasks and follow-up on overdue items.
• Prepare summaries of insurance and schedules as needed and in accordance with agency procedures.
• Maintain and exhibit a positive, professional attitude in the performance of the job.  Treat clients, prospects, and agency employees with courtesy and respect.  Be a team player.
• Adhere to and comply with agency procedures.
• Adhere to standards of performance for service.
• Participate in seminars and other training to maintain required licenses and for knowledge and professional development

Other

• Possess a positive, service-oriented attitude towards agents, clients, insureds, and employees within the company.

• Perform other duties as assigned.
• Adhere to the company’s Attendance Management Policy.

Education and/or Experience:

• High school diploma or general education degree (GED) required; college degree highly desired.
• Minimum 1 to 2 years related experience and/or training.
• Participate in seminars and classes for knowledge and professional development.
• Equivalent combination of education, training or related work experience will be considered.  

Certificates, Licenses, Registrations:

• Producer Licensing required upon hire or must obtain within 6 months.
• CPCU, CIC or other Property/Casualty designations preferred.

Knowledge, Skills & Abilities:

• Must have ability to learn and apply new concepts in areas such as underwriting multi-line risks, financial analysis, insurance industry, and principals of law and regulation.
• Good negotiation, presentation, and sales skills.
• Good communication skills at all internal and external levels.
• Possess a positive attitude, rationality, and tactfulness.
• Proficient with PC navigation and Microsoft Office based software applications.
• Demonstrate knowledge of and skill in the following:
  • customer service
  • time management, organization, and prioritization
  • problem solving and decision making
  • detail and results oriented

Physical Demands:

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to climb or balance and stoop, kneel, and crouch. 
• Frequently may lift and/or move up to 10 pounds and occasionally up to 25 pounds. 
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.