Account Manager II - SE Michigan

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We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

DuBois Chemicals is looking for a high-performing Account Manager II to support our Southeastern Michigan territory. Responsible to develop long-term relationships with a portfolio of customers, provide expert technical support, and customer satisfaction. Primary contact point between company and its diverse client base. Function as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

KEY RESPONSIBILITIES:

• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating.
• Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor.
• Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales.
• Develop a strong understanding of the company’s products and services to effectively address customer needs.
• Effectively communicate with customers, both verbally and in writing, providing regular updates and reports.
• Collaborate with internal departments (sales, marketing, customer service) to meet customer needs.
• Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization.
• Ability to identify continuous improvement projects and other cross sell opportunities within an account.
• Assist with sales activities, such as preparing proposals and presentations.
• Successfully complete the DuBois field training programs.
• Utilize company analytics platform to prepare and present service reports.
• Comply with all DuBois’ safety procedures and complete the required training.
• Travel to customer sites for routine service visits and perform business reviews.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM QUALIFICATIONS: 

• Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields preferred.
• 3+ years in sales, account management, customer service or related field.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills.
• Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
• Document and communicate service findings for every customer service visit.
• Excellent communication (oral, written) and presentation skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators.
• Critical thinking and problem-solving skills with attention to detail.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools.
• Ability to work independently with minimal supervision.
• Ability to travel up to 50% including overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.