Account Manager

Role and Purpose

This position will report to the Head of Partnerships and work closely with all senior leaders. 

As an Account Manager at InterPayments, you’ll play a critical role in translating partnership strategies into action. You will own day-to-day account management for key partners, drive sales enablement, and execute training and engagement programs that grow adoption and pipeline. 

This is a high-ownership, operationally minded role ideal for someone who loves making partnerships work at scale, ensuring teams are aligned and accountable, and enabling others to succeed through enablement, execution, and education. 

Why This Role Matters 

● Partners trust you to help them achieve their goals by educating and enabling their teams to market and sell InterPayments services. 

● InterPayments relies on you to activate and operationalize our Partner programs, turning strategy into measurable outcomes. 

● Your teammates depend on you to make sure Partners are supported, trained, and ready to drive results. 

Key Responsibilities 

● Execute Partner Programs defined by Relationship Managers, ensuring operational consistency and clarity across partners. 

● Create and Deliver Training sessions and enablement materials to educate Partner reps on InterPayments offerings, positioning, and processes. 

● Oversee Deal Registration & Lead Distribution in accordance with partner agreements; direct leads to AEs or Partner Sales as appropriate. 

● Drive Partner Engagement by coordinating and participating in joint marketing events, webinars, and conferences to keep InterPayments top of mind. 

● Support Conflict Resolution, assisting AEs and RMs when issues arise between stakeholders. 

● Track and Share Data-Driven Insights to inform partner health, campaign performance, and enablement ROI. 

● Define and execute joint go-to-market (GTM) and product strategies for integrated and referral partners. 

● Establish and maintain mutual agreement with partners on success metrics, processes, and timelines. 

● Coordinate internal and partner-side resources to execute on GTM strategy and drive adoption. 

● Lead strategic alignment across Sales, Product, Marketing, and Professional Services. 

● Create transparency around rules of engagement and ensure teams are equipped to message and deliver the joint value proposition. 

● Resolve conflicts when necessary and proactively guide stakeholders toward resolution. 

● Serve as a trusted resource for partner and market feedback, surfacing key insights to improve product, messaging, and processes. 

Key KPIs 

● Achievement of non-revenue partner milestones 

● SQO pipeline ($ and #) and closed-won revenue vs. quota 

● Sales cycle timelines 

● SQO-to-Closed Won conversion rates 

● Partner program health and satisfaction 

Who You Are 

● 5–10 years of experience in strategic partnerships, business development, or channel leadership within payments, fintech, or SaaS. 

● Strong grasp of partner incentive structures, GTM planning, and long-cycle relationship management. 

● Excellent communicator who can translate between technical and commercial stakeholders. 

● Proactive, structured, and decisive with high ownership and follow-through. 

● Skilled at managing ambiguity, aligning cross-functional teams, and driving toward outcomes. 

● Confident negotiator who can design win-win partnerships. 

● Comfortable engaging with C-level decision-makers and influencing executive stakeholders. 

● Excited by building something new, with a “no task too small” mindset. 

● US work authorization (US citizens or green card holders) 

You strive to uncover complex problems and find great personal and professional fulfillment in solving them.  You can put yourself into the mindset of a customer to uncover problems before an actual customer does.  In addition, you are:  

● Team-oriented: You believe shared success and individual advancement go hand-in-hand.  We share your values.  You thrive in an inclusive, collaborative environment and hold yourself and your teammates accountable    You step up and step in when your team needs you.     

● Impact-driven: You find deep meaning and satisfaction in making an impact.  You are self-aware about what motivates you and what instills passion.  You take pride in being trusted to deliver results for your team.  You embrace a growth-mindset.  You reframe setbacks as gifted opportunities to improve.  In short, you’re a polite, ethical hustler.   

● Structured decision maker: you believe progress is rooted in a focused effort.  To know how to focus, you work hard to understand the root cause and listen to different points of view.  You prefer investigating to being right.  You first identify the core drivers of a problem and work backwards to simplify the solution.  You constantly think about 2nd and 3rd order effects of decisions.  In general, you are optimistically paranoid about what you don’t know.   

InterPayments’ Values: 

● Customers and mission first.  The customer is at the heart of everything we do and we have an enormous obligation to help them.  We align our company, team, and individual goals with customer outcomes and our mission.  When making 

decisions and setting priorities, we always keep our customer’s perspective and our mission in mind.  

● Always build trust.  We focus on the long-term. We treat everyone - existing and prospective teammates, customers, partners, vendors, investors - as if we’ll know and work with them forever.  We assume good intent and empathize.  We’re always ethical, respectful, and honest.  We are responsive, reliable, and trustworthy.  We are loyal and committed to one another, our customers, and our mission.  Nothing is transactional.     

● Do the hard(er) thing.  We reject complacency and embody a growth mindset because it’s more fulfilling.  Being resilient, flexible, and adaptable is challenging.  Seeking and delivering honest feedback is hard.  Embracing open-mindedness, intellectual honesty, and respectful disagreement is tough.  Being relentlessly curious, simplifying complexity, and thinking through 2nd/3rd order effects of decisions takes more work.  Being highly responsive and making data-driven decisions requires more effort.  We choose to do them anyway.  We find reward in pushing ourselves and others beyond our comfort zones.